Workplace Experience Coordinator

Your Role

Gensler Dallas is seeking a hospitality-driven Workplace Experience Coordinator who combines operational excellence with a genuine passion for service. The ideal candidate anticipates needs and approaches the workplace with ownership and care. In our small but mighty team, success is built on collaboration, shared accountability, and a willingness to contribute wherever needed. We value individuals who prioritize team success and support their colleagues. As a highly visible front-of-house role, this position serves as an ambassador for our workplace and brand.

What You Will Do

Workplace Experience, Hospitality & Operations

• Serve as the primary front-of-house contact for employees, clients, guests, vendors, and visitors, providing responsive, attentive service
• Manage visitor registration, access badges, security protocols, guest communications, and host notifications
• Coordinate guest logistics, including parking instructions, workspace reservations, and catering arrangements
• Support onboarding experiences through workspace preparation and office tours
• Maintain the daily appearance, cleanliness, organization, and readiness of the workplace, including reception, conference rooms, hospitality spaces, pantries, wellness rooms, collaboration areas, and other client-facing environments
• Prepare conference rooms and event spaces through room resets, technology checks, hospitality setup, and coordination of workplace services
• Monitor and replenish hospitality supplies, snacks, beverages, office materials, and inventory
• Conduct workplace walkthroughs to identify and promptly resolve cleanliness, maintenance, safety, and presentation concerns
• Partner with janitorial, engineering, security, and property management teams to ensure the office reflects a best-in-class workplace experience
• Provide hands-on operational support, including stocking, organizing, and light lifting

Employee Experience, Events & Communications

• Lead employee engagement initiatives, workplace programs, office celebrations, recognition activities, and community-building events
• Partner with office leadership, Synergy groups, and committees to foster connection, engagement, and culture throughout the office
• Help create an inclusive and engaging workplace where employees feel welcomed, supported, and connected
• Coordinate the planning and delivery of client meetings and workplace experiences
• Manage workplace event logistics, vendor coordination, hospitality services, setup, and post-event wrap-up, ensuring events and communications are delivered accurately and on time
• Create and distribute a monthly office newsletter highlighting workplace updates, events, employee milestones, office resources, and community engagement opportunities

Team Partnership & Shared Accountability

• Collaborate with the Workplace Experience Leader and Facilities Coordinator to ensure seamless day-to-day operations
• Share responsibility for front-of-house coverage, guest services, workplace events, hospitality support, and operational readiness to provide seamless service across the office
• Communicate proactively and contribute to a collaborative, accountable team
• Respond to challenges with flexibility and sound judgment

Your Qualifications

• 5+ years of experience in workplace experience, hospitality, corporate services, event planning, hotel operations, or a related field
• Experience supporting executive-level stakeholders and client-facing environments preferred
• Experience in architecture, design, luxury hospitality, hotel operations, or professional services strongly preferred
• Proficiency with Microsoft Office, Microsoft Teams, Outlook, scheduling management platforms, and event coordination tools
• Ability to manage hospitality services, workplace operations, events, and employee experience initiatives simultaneously
• Highly organized and detail-oriented, able to manage multiple priorities, and strong follow-through in a fast-paced environment
• Adaptable and comfortable balancing coordination with hands-on work
• Comfortable working in a highly visible, client-facing environment
• Polished and approachable, representing the firm's brand professionally through service and communication
• Ability to perform duties requiring standing, walking, bending, lifting, carrying supplies, stocking hospitality areas, and supporting event setup and breakdown
• Flexible schedule with the ability to support occasional early morning, evening, or after-hours events
• Demonstrated commitment to professionalism, teamwork, accountability, and service excellence

TO BE CONSIDERED, PLEASE SUBMIT A RESUME IN PDF FORMAT

This position is in-person. Successful candidates will be located in the Dallas, Texas area. If you're open to relocating to the area, please apply! Non-local candidates are welcome. Take a look at U.S. News & World Report's 2025-2026 study on what it's like living in Dallas, Texas!

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law.

See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler's approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.