Datacenter and Backup Administrator II

The Opportunity:

The Datacenter and Backup Administrator supports the reliable operation of the university's enterprise data centers and backup services by performing hands-on data center work, equipment racking and cabling, and coordination of maintenance and vendor activities. The role monitors and administers backup operations in the Commvault Cloud environment, resolves routine backup and data center tickets, and works closely with the Private Cloud Architect and Manager on data center and backup solutions.

Classification Title: Systems Administrator II

Responsibilities:

• Performs routine inspections and hands-on maintenance in enterprise data centers and related technology facilities. Installs, racks, cables, labels, moves, and removes server, storage, network, power, and supporting equipment according to established standards. Assists with environmental, power, cooling, physical access, cleanliness, capacity, and equipment organization activities.
• Coordinates scheduled maintenance, deliveries, site access, escorts, and technical work performed by internal teams and external vendors. Supports incident response and after-hours maintenance activities when data center conditions or service needs require attention.
• Monitors backup jobs, system alerts, protection coverage, and success rates in the Commvault Cloud backup environment. Investigates routine backup failures, coordinates corrective actions, reruns jobs when appropriate, and escalates complex issues. Processes backup, restore, retention, and access requests per established procedures and approvals, and assists with backup policy implementation, reporting, capacity monitoring, platform maintenance, and recovery testing.
• Completes routine data center and backup incidents, service requests, tasks, and change records within established service expectations. Troubleshoots equipment connectivity, cabling, hardware access, and backup status issues; provides remote-hands support for infrastructure, cloud, networking, storage, security, and application teams as well as campus stakeholders; and communicates ticket status, findings, risks, and required actions to customers and technical partners.
• Works closely with the Private Cloud Architect and Manager to evaluate and implement data center and backup improvements. Coordinates with server, storage, network, facilities, cybersecurity, and application teams on infrastructure changes; supports equipment lifecycle planning, capacity reviews, technology refreshes, and vendor activities; assists with backup configuration for new or changed systems; and participates in maintenance windows, recovery exercises, and audits.
• Maintains accurate rack elevations, cable records, equipment inventories, procedures, diagrams, ticket notes, and knowledge articles. Follows physical security, change management, safety, equipment handling, and data protection requirements; produces routine backup and data center operational reports; and recommends improvements to monitoring, documentation, maintenance, and service reliability.
• Other duties as assigned

Minimum Qualifications:

Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience supporting enterprise data center operations, including equipment installation, rack and stack activities, structured cabling, hardware lifecycle management, and facility maintenance.
• Experience administering or supporting enterprise backup and recovery platforms, preferably Commvault Cloud, including backup monitoring, restores, retention management, troubleshooting, and recovery testing.
• Knowledge of data center infrastructure concepts, including servers, storage systems, networking, power distribution, cooling systems, environmental monitoring, and physical security controls.
• Experience working within IT service management (ITSM) environments and following incident, request, change management, and documentation processes using a ticketing system.
• Demonstrated ability to collaborate effectively with technical teams, vendors, and stakeholders while managing multiple priorities in a fast-paced operational environment.
• Experience creating and maintaining technical documentation such as equipment inventories, rack elevations, network and cabling records, standard operating procedures, diagrams, and knowledge base articles.

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary for a well-qualified candidate is $80,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above. All offers are contingent on successful background and reference screens.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Classification Title: Systems Administrator II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.