Learning Technology Specialist

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged.

At National Grid, we're powering the energy transition and building a cleaner, fairer energy future. As we continue to evolve our learning experience, we're looking for a Learning Technology Specialist to help maximize the value of our learning platforms and digital learning solutions.

This is an exciting opportunity to shape how technology enables learning across the organization, ensuring our colleagues have access to engaging, innovative and user-friendly learning experiences.

As a Learning Technology Specialist, you'll be responsible for the administration, optimization and continuous improvement of our learning technologies. You'll work closely with Learning, HR, IT and business stakeholders to enhance the learner experience, support digital learning initiatives and ensure our platforms meet the evolving needs of the business.

This hybrid role can be based Melville, Queens, Syracuse or Millbury.

• Manage and maintain learning technology platforms and systems.
• Provide expert support and guidance to learners, managers and stakeholders.
• Configure and test new functionality, system enhancements and integrations.
• Support the implementation of digital learning solutions and technologies.
• Analyze system performance and learner data to drive improvements.
• Create and maintaining system documentation, processes and user guides.
• Work with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identify opportunities to improve the user experience and increase platform adoption.
  

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades and user support.
• Ability to analyze data, identify trends and make recommendations for improvement.
• Experience supporting the implementation and adoption of digital learning solutions.
• Strong stakeholder management and communication skills, with the ability to work across Learning, HR, IT and business teams.
• Excellent organizational skills with a high level of attention to detail.
• Experience creating and maintaining system documentation, processes and user guides.
• Knowledge of learning technologies, digital learning tools and e-learning standards.
• Experience working with system integrations, reporting and vendor management.
• An understanding of learning and development processes and how technology can enhance the learner experience.
• A proactive mindset with a passion for continuous improvement and delivering a great user experience.

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