Automation Engineer

What success looks like in this role:

We are seeking a motivated Automation Engineer with 6-8 years of experience to identify and eliminate repetitive manual work across our Steady State teams (Windows, Linux, Storage, and Backup) and turn it into reliable, reusable automation. This role is centered on discovery as much as delivery: partnering with Steady State to surface recurring tasks through interviews and ServiceNow ticket data, then codifying best practices, critical procedures, and common maintenance/deployment work using Ansible, GitLab CI/CD, HashiCorp Vault, Terraform, and the JFrog Artifactory suite (Xray, Catalog, and Curation).

Key Responsibilities:

* Partner directly with Steady State teams to understand day-to-day operational work through interviews and shadowing.

* Mine and analyze ServiceNow ticket data to identify recurring, manual, and time-consuming tasks, and quantify their frequency and effort.

* Prioritize automation opportunities based on ticket volume, risk, and operational impact, and build use cases in partnership with Steady State leadership.

* Codify best practices, critical procedures, and common maintenance/deployment tasks into reusable Ansible playbooks and roles.

* Design and maintain Infrastructure as Code (IaC) using Terraform for repeatable provisioning and configuration.

* Build and maintain GitLab CI/CD pipelines to package, test, and safely roll out automation to production.

* Manage secrets, credentials, and certificates used by automation workflows through HashiCorp Vault.

* Utilize JFrog Artifactory, including Xray, Catalog, and Curation, to manage and secure the artifacts produced by automation pipelines.

* Validate that new automation matches or exceeds existing manual procedures before retiring the manual process.

* Track and report on automation coverage and the resulting reduction in manual ticket volume.

* Document automated processes, playbooks, and pipeline configurations.

* Continuously revisit ticket trends to catch newly emerging repeat work and keep the automation backlog current.

You will be successful in this role if you have:

Qualifications:

* BA/BS degree or equivalent experience and 6-8 years of experience in automation, DevOps, or platform engineering roles.

* Hands-on experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault in a production environment.

* Experience analyzing ticket/incident data (ServiceNow or similar ITSM tool) to identify automation opportunities.

* Comfortable gathering requirements directly from operations teams through interviews and process walkthroughs.

* Working knowledge of Windows and Linux systems administration, storage, and backup operations.

* Solid scripting ability (Bash, Python, PowerShell, or similar).

* Understanding of DevSecOps principles and software supply chain security.

* Self-motivated and able to operate independently with minimal oversight.

* Strong communication skills, with the ability to work across development, security, and operations teams.

Preferred Skills:

* Experience with containerization and orchestration (Docker, Kubernetes).

* ServiceNow and Power BI reporting/dashboarding experience for tracking automation impact.

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.