Client Supply Representative

Client Supply Representative - West Hills, CA, Monday to Friday, 6:00 AM to 3:00 PM

Pay range: $18.70 - $28.04 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

*Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
*Best-in-class well-being programs
*Annual, no-cost health assessment program Blueprint for Wellness
*healthyMINDS mental health program
*Vacation and Health/Flex Time
*6 Holidays plus 1 "MyDay" off
*FinFit financial coaching and services
*401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
*Employee stock purchase plan
*Life and disability insurance, plus buy-up option
*Flexible Spending Accounts
*Annual incentive plans
*Matching gifts program
*Education assistance through MyQuest for Education
*Career advancement opportunities
*and so much more!

Improve customer loyalty by providing support to our clients that delights them above and beyond the call of duty by fulfilling supply orders and responding to and/or initiating interactions (calls or emails) that demonstrate knowledge, empathy, and clear communication that the client can understand. Interactions will generally be in regard to filling or providing status on supply orders.

• Knowledgeable about supplies inventory and processes, including changes and new information provided.
• Utilize appropriate resources to ensure accurate information is provided.
• Utilize appropriate escalation processes when necessary.
• Process client supply orders initiated by phone or email.
• Inform clients of backorders and expected delivery times.
• Research client supply problems as needed.
• Answer inbound client calls promptly, professionally, and empathetically.
• Provide accurate and timely resolution to requests, issues, and concerns.
• Maintain quality assurance scores at or above the department standard.
• Assist in preparation of reports and communications as directed by clients.
• Place outbound calls and send written responses to customers' inquiries or requests.
• Place outbound calls to gather facts or introduce tools to clients.
• Work collaboratively with peers, providing assistance to help resolve client issues.
• Adhere to department attendance, schedule adherence, and performance standards.
• Record interactions per departmental guidelines.
• Interact with Team Leads and Supervisors to help identify issue trends and root causes. Communicate concerns appropriately.
• Other duties as assigned by Management.

Preferred Work Experience:

• Customer Service experience preferred
• Experience in the laboratory or healthcare industry preferred

Physical and Mental Requirements:

• Ability to sit for long periods of time

Knowledge:

• Knowledgeable about supplies inventory and processes

Skills:

• Customer-service oriented
• Excellent verbal and written communication
• Ability to multitask
• Basic typing skills
• Problem-solving skills
• Microsoft software skills preferred
• Ability to work independently

Education

• Bachelor's Degree (Preferred)
• High School Diploma or Equivalent (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.