Program Supervisor

Hiring Range: $29.1305 - $35.6861 HOURLY

Full Range: $29.1305 - $42.2417 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Join the City of Allen-a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First - Prioritizing others
• Respect - Treating everyone with courtesy and dignity
• Integrity - Serving with honesty and trust
• Deliver - Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The purpose of this position is to oversee the operations of the recreation division, its staff, and related programs. This is accomplished by supervising assigned staff, analyzing and overseeing the divisional budget, supporting cost recovery goals, monitoring work progress performed by staff, and ensuring facility operations and general maintenance are scheduled and completed. This position provides direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Oversees the operation of the recreation facility, its staff, and associated programs by managing the budget for facility programs and personnel, ensuring the quality of recreation and fitness programs, establishing and upholding policies and procedures, and enhancing the members and guests experience. Additionally, developing annual strategic action plans for programming, marketing and sales to meet budgetary objectives.
• Leads personnel management by overseeing the hiring process, including selecting candidates and conducting interviews for open positions. Provides comprehensive training and fosters a positive work environment. Regularly evaluates staff performance through performance reviews, facilitates staff meetings, creates schedules, and supports staff in meeting expectations. Addresses staff concerns and suggestions and administers disciplinary actions when necessary.
• Manages the recreation/fitness division budgets to achieve cost recovery by optimizing revenue and controlling expenses. Reconciles financial transactions and records, processes and approves refunds, monitors payroll activities for staff and contract employees, and maintains inventory. Manages and remedies the divisions' pricing of services, revenue performance, and expenses to meet forecast goals as necessary.
• Oversees the development of facility programs by generating program descriptions, recruiting instructors, developing programming schedules, reviewing instructor contracts, and supervising recreational activities and sports leagues. Ensures accurate and timely program data entry for brochure periods.
• Ensures the maintenance of a clean and orderly facility, ensuring all equipment is in proper working order. This includes procuring preventative and repair maintenance services for the facility and its equipment.
• Ensures customer service by addressing and resolving complaints from the public, makes discretionary decisions regarding customer-related issues, educates and trains staff on customer service practices, and support staff in meeting expected customer service delivery goals.
• Serves as Rotating Supervisory on Duty. May work varied shifts including opening, closing, weekends, and holidays as assigned.
• Oversee the planning, coordination, and daily operations of children's camps, including supervising camp counselors, coordinating activities, ensuring participant safety, and fostering a positive, engaging, and age-appropriate environment for all campers.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor's degree in Parks and Recreation, Health, Fitness, or related field plus four (4) years of of recreation industry experience with at least two (2) years in a supervisory role
• Associates Degree and (8) eight years of recreation industry experience with at least two (2) years in a supervisory role
• High School Diploma or Equivalent and (12) twelve years of recreation industry experience with at least two (2) years in a supervisory role

Other combinations of education and experience may be considered.

Conditions of Employment

• Safe driving record and Valid Texas Driver's License
• Clear criminal background check and pre-employment drug screen
• CPR/First Aid Certification

Hours/Work Schedule

• This is a full-time non-exempt position with benefits.
• Monday - Friday, 8:00 am - 5:00 pm and rotating weekends.
• Schedule may be modified if department needs arise.
• May be required to work overtime if needed.

Knowledge of:

• City rules, regulations, policies, and procedures.
• Municipal budgetary policies, requirements, and procedures.
• Supervisory methods and techniques
• Modern office practices, procedures, and equipment.

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Identifying opportunities to improve customer service and satisfaction.
• Operating a personal computer utilizing a variety of business software.
• Reading and understanding City, State and Federal rules and regulations.
• Creating, preparing, writing, and proofing accurate reports, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.

Physical Demands / Work Environment:
This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Standard office environment.
• Ability to sit or stand for long periods.
• Ability to lift 25 pounds.
• Ability to work outside.
• Ability to operate city or personal vehicle for business purposes.

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.