Program Delivery Coordinator, Expressions

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Reporting daily to senior leadership, the Program Delivery Manager has been created to lead and oversee all areas to ensure that the program services to Amazon Global Real Estate and Facilities (GREF) and the customer run smoothly. Expressions promotes an innovative mindset at Amazon, producing dynamic art experiences that exercise individual creativity, encourage invention and strengthen teams through imaginative collaboration in the workplace. You will be responsible for leading the program through activities such as community partner workshops, drop-in activities, team building exercises, and campus-wide events developed to help the client's employees experience a more creatively fulfilling workplace while engaging with the local art community. This role requires you to deliver successful ongoing quality, high-volume arts programming in the Bellevue location with regular evening hours and occasional work out of Seattle while taking ownership for onsite visitor experience via positive and encouraging hospitality. You will maintain a high level of customer satisfaction at scale through the holistic upkeep and supply management of the Expressions Lab and other Expressions spaces while leading the team in online and in-person customer communications and administrative systems coordination. Your ability to develop educational outcome-driven curriculum for various programs and space engagements while maintaining Standard Operating Procedures (SOPs) to preserve standardized methodology to support global scaling is essential to success in this role.

What your day-to-day will look like:

• Lead and deliver successful ongoing quality, high-volume arts programming in the Bellevue location with regular evening hours and occasional work out of Seattle
• Own responsibility for onsite visitor experience via positive and encouraging hospitality
• Maintain a high level of customer satisfaction at scale through the holistic upkeep and supply management of the Expressions Lab and other Expressions spaces
• Lead and support the team with online and in-person customer communications as well as administrative systems coordination
• Oversee input and tracking of attendance metrics
• Lead the development of educational outcome-driven curriculum for various programs and space engagements
• Manage updates and ordering of printed materials
• Maintain and optimize Standard Operating Procedures (SOPs) as needed to preserve standardized methodology to support global scaling
• Oversee and participate in campus events, campus program collaborations, and other tasks and duties as assigned/required
• Lead and develop the Expressions team to ensure consistent delivery of program excellence
• Manage vendor relationships and community partnerships
• Develop strategic plans for program growth and enhancement
• Ensure budget compliance and effective resource allocation
• Drive continuous improvement initiatives across all program activities

Required Qualifications:

• Five (5) or more years of art program management experience (preferably in community engagement, education implementation and/or hospitality)
• Three (3) or more years of gallery, studio or facility operations management experience
• Proven leadership and team management experience
• Excellent communication skills (written and verbal)
• Professional, friendly and welcoming attitude
• Pro-active and hands-on approach with ability to support team members
• Business acumen with understanding of corporate infrastructure and systems management
• IT Skills including proficiency in Outlook, Excel, and Word
• Ability to show initiative and drive
• Strong organizational and project management skills
• Budget management experience
• Ability to work flexible hours including evenings as needed

Preferred Qualifications:

• Graphic design experience utilizing Adobe Suite
• Knowledge of Facilities Management processes
• Experience working in corporate environments
• Background in arts education or community arts programming
• Experience scaling programs across multiple locations
• Knowledge of art supplies, materials, and equipment management
• Experience developing and implementing SOPs
• Certification in project management or related field
• Experience with vendor management and contract negotiations
• Background in customer experience design

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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