Training Specialist - Microsoft 365 / Viva (Design & Delivery)

Aquent is partnering with a leading global enterprise that is at the forefront of transforming how its worldwide workforce connects, collaborates, and achieves outstanding results. This organization is committed to fostering an environment where employees are empowered with the most effective tools and practices to drive innovation and efficiency. By joining this team, you will play a pivotal role in shaping the digital landscape for thousands of professionals, directly impacting productivity and the adoption of cutting-edge technologies across the entire company.

Are you a passionate and dynamic learning professional ready to make a significant impact on a global scale? We are seeking an exceptional individual to design and deliver high-impact training programs that will empower our diverse workforce to master modern productivity and collaboration tools. This is an incredible opportunity to shape the digital transformation journey, directly influencing how employees work, connect, and innovate. You will be at the heart of driving change, ensuring that every individual can leverage the full potential of advanced digital solutions, fostering a more connected and efficient enterprise.

Working within an integrated change model, you will collaborate closely with Change Management, Communications, and Business Enablement teams, as well as external consulting partners and leadership, to ensure seamless adoption and continuous improvement. Your expertise will be crucial in translating complex technological capabilities into practical, daily work habits, enabling a more productive and collaborative environment for all.

Key Responsibilities

• Design structured 60-90 minute learning sessions focused on core productivity and collaboration tools, including Microsoft Teams (collaboration, channel structure, meetings, chat best practices), SharePoint (sites, document libraries, hub management), OneDrive (secure file storage, synchronization, sharing), and Microsoft Viva (Viva Engage, Viva Learning, Viva Insights).
• Translate complex business scenarios into practical, daily work habits, leveraging and adapting existing Microsoft and partner assets to create relevant and engaging content.
• Facilitate high-energy, interactive online training sessions for audiences ranging from small groups to thousands of participants using Microsoft Teams, utilizing features like polls, live Q&A, and breakout rooms to maximize engagement across various user groups (end users, power users, champions, and executives).
• Create impactful supporting materials, including high-quality PowerPoint decks, quick reference guides (QRGs), job aids, how-to PDFs, and short scenario-based learning modules hosted on our M365 SharePoint learning hub.
• Integrate training rollouts with enterprise communication campaigns and business enablement toolkits, serving as a vital feedback loop for adoption barriers, recurring FAQs, and targeted communications needs.
• Assist individual business units in tailoring training scenarios to their specific operational workflows, equipping local champions and business leaders to reinforce modern working habits long after formal training concludes.
• Track attendance, engagement rates, and learner feedback, continually refining content and delivery based on quantitative data and stakeholder insights to ensure maximum effectiveness.

Required Qualifications & Experience

• 5+ years of dedicated experience in corporate learning & development, technical training, or user enablement, with a focused track record in enterprise software adoption.
• Hands-on experience designing and delivering structured training curricula specifically for the Microsoft 365 suite, including:
  
  
  
  • Core Tools: Microsoft Teams, SharePoint, and OneDrive.
  • Viva Modules: Direct experience with Viva Engage, Viva Learning, or Viva Insights (or demonstrated ability to ramp up rapidly).
  
  
  
  
• Master-level capability in facilitating virtual training via Microsoft Teams, leveraging advanced features such as live polls, Forms, Q&A, breakout rooms, and session recordings to maintain high engagement.
• Advanced proficiency in Microsoft PowerPoint, SharePoint (for content publishing), and standard instructional asset development.
• Proven ability to break down technical features into simple, behavior-based, "day-in-the-life" learning experiences.

Preferred Qualifications

• Prior experience supporting enterprise-wide technology rollouts or digital workplace transformations within major corporate environments.
• Experience collaborating with or working alongside EY or other top-tier consulting partners within an integrated change framework.
• Familiarity with formal change management frameworks (e.g., Prosci) and user adoption methodologies.
• Background in building, organizing, and maintaining SharePoint-based learning and knowledge hubs.