Deal Desk Director

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

As Deal Desk Director, you'll own how every order form and commercial term at Bamboo Health gets structured - from self-serve templates reps complete on their own to customer-paper deals. You'll implement AI tooling that drafts and routes routine work, while owning the calls it can't make - risk, negotiation, and process design that keep deals moving without creating exposure.

This is a builder's role: you'll move the deal desk from a person-dependent process to a scalable operating model with clear intake, templates, approval paths, and reporting. The expectation is not simply to use AI tooling, but to implement it thoughtfully - deciding what routine drafting, routing, and CRM hygiene can be automated, where human review is required, and how the process should improve as volume and complexity grow.

What You'll Do:

• Refine the current ad hoc, Word-doc order form processwith clearerintake, ownership, and decision paths, so order forms are created quickly, consistently,and correctly.
• Close deal desk requests within SLA-turning unmanaged ad hoc requestsinto a function reps trust to move fast.
• Assistrepsin drafting and negotiatingbusiness terms fornegotiated order form orcustomer-paper deals, protecting Bamboo Health'smust-haveswhile keeping deals on schedule.
• Build the guardrails AI drafts and routes inside of - the clause library, approval thresholds, and templates that let routine work run itself - and reviewnon-standardAI-drafted output before it goes out.
• Guide reps through Bamboo Health's pricing and discounting guardrails, using margin analysis where needed and bringing the right Sales, Finance, and cross-functional leaders into approval decisions before exceptions move forward.
• Take full ownership ofthedeal deskfunction - intake, templates, approvals, and escalation paths - so it runs as a system rather than a person.
• Run Salesforce as the system of record for deal desk - keeping opportunity records accurate against every order form that goes out, AI-drafted or otherwise,and buildingthe reporting this function runs on so cycle time, exception volume, and where deals stall are visible without anyone pulling numbers by hand.
• Partner with Legal, Finance, and Sales to resolve exceptions and escalations, becoming thepersonboth sides trust to make the call.

What Success Looks Like...

In 3 months...

• Every order form - self-serve and custom - runs through one system with split SLAs by type. All requests are logged in a single queue with a published SLA.
• Afirstversion of the deal desk isestablishedand rolled out, documented well enough to run without you in the room, and built on the expectation thatthere will be further refinement.
• Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).

In 6 months...

• SLAholds at90%+ for two consecutive months.
• AI-assisted drafting and routinghandlemost routine order-form and CRM-hygiene work, and your time has visibly shifted from producing documents to reviewing and approving them.
• The clause library and approval matrix are mature enough to onboard new reps or deal types without a rebuild.
• Rolloutcontinuesand the model is refined against real volume - templates, thresholds, and routing rules tuned on what the first monthsactually surfaced.

In 12 months...

• Youshapecommercialtermspractice across deal types - not just the execution of them - andyou'rea go-to voice in deal structuring conversations, not a processor of them.
• Deal desk reporting informs decisions elsewhere in the business - pricing, contracting policy, go-to-market structure.
• The function is running at full speed, andyou'vedemonstratedthe judgment, not just the process management, thatmakes you a credible next step for broader commercial ownership.

What You Need:

• 12+ years of related experiencewith a bachelor'sdegree;or 8years with amaster's;or equivalent experience.
• Deep experience reviewing, drafting, and negotiating complex commercial terms, including customer-paper deals, with theindependentjudgment to set precedent and make final calls on exceptions.
• A track recordof building process or policy from scratch in an unstructured environmentand getting adoption without a mandate to force it.
• Fluency working alongside AI-assisted drafting and routing tools as a baseline expectation -you'llspend more time reviewing and directing AI output than producing documents by hand.
• Cross-functional influence: a record of aligningLegal, Finance, and Saleson a deal without formal authority over any of them.
• Understanding ofhow deal structure affects revenue recognition - you know why payment timing, multi-year terms, or non-standard deliverables matter beyond just closing the deal.
• Working familiarity with Salesforce (or a comparableCRM) -enough to process orders, build reports, and read how deal desk work shows up in pipeline data.
• Experience with or strong aptitude for CPQ and contract lifecycle management (CLM) tooling -you'llbe configuring the systems that let routine deals move without you, not just using them.
• Comfortoperatingin a regulated, healthcare-data business; direct healthcare experience is a plus, not a requirement, if youbring the intellectual curiosity to comeupthe curve fast.
• Readiness tooperateas asenior individual contributor with theability andambition tobuild and lead a teamas the function and the business grow.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

#LI-Remote