Associate Dispatcher I

SHIFT NOTE: Monday-Friday from 2pm-10pm CT, along with rotating weekend shifts

Aquent is partnering with a leading energy company dedicated to powering communities and driving innovation in essential services. We are seeking a proactive and detail-oriented individual to join our operational team, where you will play a crucial role in ensuring the seamless flow of field activities and maintaining exceptional service delivery. This dynamic dispatching position offers the opportunity to directly impact daily operations, connect field personnel with critical information, and contribute to the efficient management of essential services, ensuring reliable support for our customers and field teams.

What You'll Do

• Monitor, dispatch, and balance work orders efficiently for field personnel.
• Serve as a primary point of contact, responding to information requests and facilitating communication between customer service representatives and field teams.
• Answer incoming calls and perform call-ahead requests for field technicians to optimize their daily routes.
• Receive and dispatch non-emergency work orders, supporting both daily operations and critical emergency responses.
• Utilize mobile data and dispatching solutions to effectively dispatch orders.
• Oversee, route, and meticulously document work orders for service technicians, proactively reviewing and managing backlogged tasks.
• Coordinate daily operational requirements seamlessly between internal departments and external stakeholders.
• Resolve scheduling conflicts between the company's call center, customers, and supervision to achieve optimal results and service levels.
• Act as a vital liaison between the company, customers, and state and local governmental agencies during emergency situations.

What You'll Bring

Must-Have Qualifications:

• High school diploma or GED.
• One year of experience with SAP or a mobile data dispatching system.
• One year of experience in or supporting gas distribution operations, OR at least one year of equivalent dispatching experience.
• Ability to work a schedule of Monday-Friday, 2pm-10pm CT (1400-2200), with rotating weekend shifts.

Key Competencies and Qualities:

• Business and Financial Acumen: Understand how actions and decisions impact the company's bottom line, use resources efficiently, and proactively seek ways to reduce or contain costs.
• Coaching and Development: Seek opportunities for continuous improvement, provide and be open to feedback, and inspire growth in others.
• Collaboration: Proactively share information, work openly as a team player, and understand the impact of your actions on others.
• Connecting, Listening, and Sharing: Maintain open, active, two-way communication; share thoughts respectfully, listen actively, and seek diverse perspectives.
• Customer Focus Through Service: Deliver strategies that build customer loyalty, accept responsibility for service quality, commit to continuous improvement, and readily adapt to changing customer demands.
• Enterprise Mindset: Understand the impact of decisions on the company as a whole, prioritize organizational success, and focus on efforts that add significant value.
• Results Orientation: Drive for results consistent with organizational vision, challenge assumptions, assess performance against criteria, hold self and others accountable, and learn from successes and failures.
• Steadiness: Demonstrate strength, poise, and an appropriate presence; make confident decisions, handle conflict effectively, remain focused during uncertainty, and preserve relationships.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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