Job Title: Field Service Technician
Duration: 3 months to possible conversion
Location: Sterling Heights, MI 48310
Shift Type: Mon-Fri 9am-6pm
Job Notes:
- What are the TOP 2 required skills that candidates must have? Great people skills and printer repair skills
- What will the work schedule be for this position? Mon-Fri 9am-6pm with OT and Afterhours
- Will there be OC (on call)? Yes
- Will there be shift differentials? No
- How many overall years of experience should this person have? 0-2
- Do they need any specific certifications or education? A+ is preferred
- If contract to hire what is the conversion rate? $22
- How many miles per day will the contractor be driving? 0-150
- What radius range should candidates be located from the job location? 20 miles
- What is the exact work location or city, state, or zip? Sterling Heights, MI 48310
- How soon will the candidate review and interviews start? ASAP
- Do you have upcoming vacations or time out of the office? No
- What issues have you had with this req in the past? none
- Will you utilize clearvision/fieldvision for this role? Yes
Position Summary:
- Field Services Technician provides on-site technical support for client operations, ensuring reliable performance of point?of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.
Key Responsibilities:
- Provide exceptional customer service while supporting clients and their staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
- Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead and/or Field Services Manager.
Requirements:
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Experience troubleshooting and repairing POS or computer hardware systems preferred.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on?call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of account specific training and network cable termination training.
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Spectraforce Technologies
$22.00/hr-$22.00/hr
Sep 25, 2026