Academic Records Assistant 2

Department: School of Professional Studies
Salary/Grade: NEX/10

Target hiring range for this position will be between $21.50 to $23.75 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

Students In Registrations/Petitions, Conduct Audits, and assist the SPS Registrar's Office In Maintaining Accurate Student Records.

Specific Responsibilities:

Record Maintenance

• Maintain student affairs petition process
• File auditing
• Updating student records
• Assisting with end of term processing of academic records
• Assisting students with registration and payments

• Maintain and update department web content

Cert Audit/Admin Drop

• Maintain Administrative Drops Process
• Conduct Graduation audits and evaluations for SPS undergraduate and graduate certificate students.
• Process the certificates for all undergraduate and graduate programs.

Customer Service

• Answer phone calls in a professional and courteous manner
• Greet constituents entering and calling the registration office with a service-oriented attitude and address inquires with service excellence.
• Construct and respond to email communications in a professional manner with strong writing skills.
• Follow up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.
• Recognize issues that have the potential to escalate and handle with keen business acumen.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• High School Diploma
• 1-3 years previous work experience with student records, including transcripts
• Ability to work independently on multiple tasks with a high degree of accuracy

Minimum Competencies: (Skills, knowledge, and abilities.)

• Time Management
• Ability to multitask
• Ability to consistently and accurately maintain a variety of recordkeeping requirements
• Ability to maintain satisfactory working relationships with students, faculty, colleagues and supervisors.
• Team Oriented

Preferred Qualifications: (Education and experience)

• Bachelor's degree
• 3-5 years of previous work experience with student records including transcripts.
• Previous work experience with student information databases
• Previous work experience in a higher education institution.

Preferred Competencies: (Skills, knowledge, and abilities)

• Knowledge of Cascade
• Detail Oriented

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.