Coordinator, Community Resources

Coordinator, Community Resources - South Campus

FUNCTION: The function of the Coordinator, Community Resources is to provide non-clinical case management services to connect students with resources to address identified barriers and provide holistic supports. Additionally, the Coordinator, Community Resources provides referrals to the appropriate internal/external resources to assist students with addressing barriers to student success.

MAJOR RESPONSIBILITIES:

Essential Job Functions

• Serve as a non-clinical case manager to students who are experiencing social support barriers and connect them to supportive campus and community resources.
• Assists students as they navigate various campus partners, off campus providers and monitor students for follow-up and interventions as necessary.
• Coordinate and manage the daily overall operations of the IConnect Center to deliver consistent services and experiences to students to achieve the agreed key performance measures.
• Collaborate with community-based organizations to expand resources and support services for students.
• Actively assist students with applying for local, state, and federal benefits.
• Develop individualized support plans; maintain up-to-date records of student interactions and services provided; evaluate and monitor student progress; analyze student success metrics.
• Manage and maintain departmental budgets, monthly and annual reports, and student support resources.
• Facilitate training and/or informational sessions to students and the college community related to basic needs support services for students.
• Assist in the development and implementation of data collection to promote outreach, education, and student well being initiatives.

Additional Job Functions:

• Coordinate with the Student Support Services Leadership team to support students' needs and implement services.
• Implement and evaluate the programs and services on the campus that support both the accomplishment of the College's annual goals and objectives.
• Represent SJC with outside educational institutions, internal departments, and professional organizations. Serve as department liaison and on campus/college committees as requested.
• Perform other related duties as assigned.

REQUIRED/MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Strong understanding of the holistic challenges faced by community college students.
• Proven ability to manage caseloads and provide direct support to individuals in need.
• Ability to maintain confidential data, records, and student information.
• Ability to facilitate timely, professional communication and problem-resolution strategies.
• Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
• Must have excellent presentation skills.
• Must possess personal computer literacy.
• Maintain processes and systems that improve the quality of customer support services.
• Ability to coordinate, plan, and implement targeted events and activities.
• Must have the ability to prioritize and manage multiple tasks and projects simultaneously with attention to detail and within deadlines.
• Ability to safeguard sensitive or confidential information and ensure compliance with legal and ethical standards including FERPA.
• Familiarity with data management and reporting systems.
• Must be available for occasional nights and weekend activities.

Education and Experience:

Required Education:

• Bachelor's degree from a regionally accredited college/university required.

Required Experience:

• Minimum of three (3) years' experience working directly with student population in higher education to support student success.

Preferred Experience:

• Experience working within a community college or university system.
• Experience regarding issues related to student persistence and completion.
• Experience serving populations that include individuals who face
  economic, educational, language, disability-related, or other barriers.

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 113

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6415

Posting Close Date: 10/16/2026 at 6 pm CST