BENEFIT ASSISTANT

The Washington County ADRC Department, located in West Bend, has an excellent opportunity as a Benefits Specialist Assistant. Under the supervision of the Director, is responsible for providing technical support for the web based state database systems, clerical support, and direct client consultation for benefit programs within the Department.

• Two years of post-high school education and one year of office experience.
• Experience working with older adults and insurance or health care programs preferred.

Washington County offers a comprehensive benefits package which includes: Health, Dental, Vision, and Life Insurance; Short-term and Long-term Disability; Medical and Dependent Flexible Spending Accounts; Health Savings Accounts, Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

The following duties are normal for this position. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.

• Performs all clerical support for the Elderly Benefits Specialist and the Disability Benefits Specialist.
• Assists with maintaining the resource databases for the ADRC of Washington County.
• Files reports for the EBS and DBS on state systems as needed.
• Receives and communicates program eligibility information to clients on public benefits.
• Assists older adults with the Prescription Drug program applications from various drug companies and Wisconsin Senior Care, Medicare Part D, and other Medicare and supplemental insurance benefits.
• Screens phone calls and refers callers, as appropriate.
• Makes appointments for persons requesting Benefits Specialist and other services with staff. Arranges for meetings, conferences, and other programs for the public as related to public benefits.
• May prepare a variety of reports, upon request.
• Maintains Web page for the ADRC.
• Participates in planning of Benefit Specialist related programs, and provides clerical support to those programs.
• Performs miscellaneous tasks as required.
• Performs other duties as assigned, including responding to an emergency event.

Works under the general supervision of the Director.

None.

Decisions concerning prioritizing work, assisting in determining eligibility for prescription drug programs, Medicare and supplemental insurance options, providing information as needed, setting up and maintaining files, and other daily assignments are made independently.

There is interaction with other County departments, County employees, and direct client contact as well as the general public.

Knowledge of modern office practices and procedures, basic computer principles, operation of county government, and departmental programs, operations and policies. Ability to produce accurate documents, provide support for programs, communicate effectively orally and in writing, operate a variety of office equipment, and interact effectively with coworkers and other employees. Ability to relate to older adults and adults with disabilities, good listening skills, ability to comprehend government benefits and program regulations. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).

Washington County is an equal opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information. We are committed to providing equal employment opportunities to all qualified applicants regardless of background or identity.

Position : 200076

Job Family : GOVERNMENT

Posting Start : 09/21/2026

MINIMUM HOURLY RATE: $20.00