Customer Service Representative

Customer Service Representative
Location: Milpitas, CA
Pay:$28.00 - $30.00 per hour
26-10293

Job Summary
The Customer Service Representative I provides responsive and professional support to customers in a distribution or manufacturing environment involving tangible products. This role manages customer inquiries, prepares quotes, enters orders, coordinates order fulfillment, and supports returns and exchanges. The position requires strong communication, organization, and computer skills, along with the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Manage a high volume of customer emails and incoming calls.
• Respond to product inquiries promptly, accurately, and professionally.
• Prepare customer quotes and enter orders accurately.
• Place orders and provide order acknowledgments to customers.
• Coordinate with third-party vendors to support timely and accurate order fulfillment.
• Initiate and process customer returns and exchanges.
• Build and maintain positive customer relationships through responsive service.
• Support customer retention and repeat business through effective communication and follow-up.
• Collaborate with cross-functional teams to resolve customer needs and improve processes.
• Meet established departmental service and performance metrics.
• Maintain accurate customer and order information in applicable systems.

Job Requirements

• Experience in distribution or manufacturing involving tangible goods.
• Customer service experience, preferably in an industrial, distribution, or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to multitask, prioritize work, and perform effectively under pressure.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to navigate and multitask within a Microsoft Windows environment.
• Ability to maintain established departmental metrics and service standards.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.