Operations Manager

Salary: $24.72 - $27.47/hr

Position Summary:

The Operations Manager ensures that all business practices and operational issues at the Salome Urena Campus, including but not limited to issues related to SONYC programs for MS 322, MS 293, Adolescent Literacy, OCS/21st Century, Adult Education, Success Mentors, Teens in Action, Parent and Community Engagement, Youth Basketball League, Information Systems, DOE sub-contracts with all three schools on the campus as well as DOE Facilities are addressed in a timely manner. The Operations Manager will collaborate closely with internal stakeholders including, but not limited to, Payroll, Fiscal, IT, Facilities, TMHR in supporting the implementation of Children's Aid strategic and effective practices. In this capacity, the Operations Manager serves as liaison between the Community School Director and the SU Campus management team around business and operations practices; coordinates and implements training for site-level administrative support staff; oversees and supervises site's payroll process; orients new staff to Children's Aid business practices; and oversees continuous improvement of business practices at SU Campus. Reporting to the Community School Director, the Operations Manager will collaborate with the management team on setting standards of efficiencies, streamlining processes, and procedures. S/he will advise the management team on effective practices, compliance implications, and improved systems and processes.

Children's Aid Mission:

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children's Aid annually serves children and their families at over 40 sites in New York, as well as through three national program models. Children's Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children's health, family stability, education, and social and emotional development.

Culture and Values

We put children, youth, and families first: We listen to and incorporate the voices of children, youth and families in all that we do.
We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth and families.
We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.
We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.
We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties and Responsibilities:

* Improve the operational systems, processes and policies in support of organizational/departmental mission -- specifically, support better management reporting, information flow and management, business process and organizational planning geared toward operational excellence while minimizing risk to agency.
* Manage and increase the effectiveness and efficiency of support services (including but not limited to TMHR, Payroll, IT, Facilities), as it relates to the delivery of S-A services through improvements to the coordination and communication between support services.
* Contribute to short and long-term planning and strategy as a member of the SU Campus management team.
* The Operations Manager will collaborate closely with internal stakeholders including, but not limited to TMHR in implementing strategic and effective practices.
* Point person for SU Campus with Payroll dept. around WorkfForce1, including but not limited to, maintaining and tracking SU Campus staff hours.

* Ensure SU Campus staff fully transition to WorkForce1 and away from paper timesheets.
* Payroll management, including tabulation of accrued employee benefits including vacation releases.
* Preparing, verifying (ensure everyone filled out a timecard, rosters are correct and that nothing is missing) and submitting payroll for employees; handle payroll issues as needed.
* Disbursement of checks for SU Campus payroll/expenses.
* Ensure all SU Campus employees are paid regularly and on-time.
* Work with SU Campus managers to ensure all required personnel forms are being submitted.
* Ensure all SU Campus staff and volunteers have proper clearances and required background checks, and fingerprinting.
* Ensure new staff are oriented to Children's Aid & S-A, and have new hire resources as needed (computers, thumb drives, mobile phones, if needed).
* Point person with SU Campus for management of Workplace orders, issues and closing of all invoices on a monthly basis.
* Monitoring and reporting on monthly advances/open purchase orders.
* Process stipends as needed.
* Work with SA Central Operations to process time sensitive payments, as needed.
* Management of subcontracts and work with central SA team to ensure timely payments.
* Collection of documentation for NY Times reporting.
* Handle Metrocard requests for SU Campus.
* Set and lead high standards for internal and external customer service.
* Supervise/Co-supervise part-time office staff, when available & create their work schedules.
* Maintain archives in storage & create/maintain system for retrieval as needed and regular purging

Minimum Qualifications:

* An Associate or Bachelor's Degree in Business Management, Human Resources, or a related field or 5 years' experience in a similar position.

Key Competencies:

Excellent computer skills and proficient in excel, word, outlook, and access
* Excellent verbal and written communication skills
* Knowledge of government contract management, knowledge and experience in operations management implementing best practices.
* Demonstrated leadership and vision in managing major projects or initiatives.
* Excellent interpersonal skills and a collaborative management style.
* A demonstrated commitment to high professional ethical standards and a diverse workplace
* Excels at operating in a fast pace, community environment
* Open to direction and collaborative work style and commitment to get the job done
* Ability to look at situations from several points of view
* Be passionate about helping youth succeed and thrive.
* Have demonstrated ability to manage relationships and collaborate with key stakeholders in order to influence outcomes and ensure smooth operations to support SU Campus' goals.
* Ability to manage multiple assignments and respond to various audiences through strong customer service.
* Possess excellent project management, organization and prioritization skills.
* Pursue everything with energy, drive and a need to finish; ability to guide others for results.
* Have ability to handle sensitive information with detail and discretion.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.