Program Coordinator Food Hub

The New Entry Food Hub is a project of New Entry Sustainable Farming Project, a beginning farmer-training program. The Food Hub is an extension of our educational programming for new farmers and is a practical training platform and curricula to educate producers on all aspects of business development, food safety and commercial direct market and wholesale readiness. The Food Hub embodies a unique relationship between beginning farmer producers and consumers, which benefits consumers, small-scale limited-resource farmers, local communities, and the environment.

The Food Hub Program Coordinator supports the development and day-to-day coordination of New Entry's Food Hub initiatives that expand access to locally sourced food across the Greater Boston area. This is a hands-on, in-person role overseeing the CSA (Community Supported Agriculture) and Farm to School programs and supporting Food Hub operations.
The coordinator is actively involved in operations and logistics, including produce packing, marketing, sales, deliveries, customer service, record keeping, and food safety management. They oversee the onboarding, training, coordination, and support of Food Hub volunteers and interns. They strengthen program reach by creating and sharing resources with customers and partners and by conducting community outreach and Farm to School programming to increase engagement.
In addition, the coordinator supports evaluation of program effectiveness through survey administration and data analysis to inform continuous improvement. This role blends operational logistics, supervisory skills, community outreach, customer service, and program evaluation responsibilities to support the long-term success of the Food Hub.

Basic Requirements:
Knowledge and experience typically acquired by:

• Associate's Degree in related discipline
• 3-5 years
• Demonstrated experience in working with people in an entrepreneurial environment which includes communications, recordkeeping, and an understanding of community-based food systems
• Teaching and/or volunteer leadership and volunteer management experience
• Ability to perform varied and repetitive warehouse tasks including manual lifting of boxes between 25 - 50 pounds, in conditions that vary from hot and humid, to cold and wet, and up and down stairs or ladders
• Experience in building relationships; excellent customer service skills
• Working knowledge of computer software (MS Office, especially Excel database and spreadsheets, social media, Salesforce CRM, website content development, graphic design)
• Highly organized and attention to detail
• Ability to meet strict deadlines
• Strong leadership and diplomacy skills
• Self-motivated and directed; works well within a rapidly changing environment
• Effective communication, interpersonal skills, and strong writing ability
• Demonstrated ability to identify best practices and share between local and national projects
• Flexible schedule needed, including evenings and weekends
• Clean driving record and access to reliable private transportation necessary

Preferred Qualifications:

• Experience with Local Food Marketplace
• Ability to drive and safely maneuver a refrigerated van or box truck in urban traffic and congested city streets or willingness to learn
• Food safety or food handler training
• Forklift training and experience or willingness to learn