Desktop/Endpoint Administrator

Location: Boulder, CO - On-Site

Employment Type: Full-Time

Clearance Requirement: Ability to Obtain a Public Trust

Salary Range: TBD

PROPOSAL EFFORT - This position is contingent upon contract award and/or customer approval.

Who We Are

RCG, Inc. is a growing federal contracting company delivering technology solutions that support critical government missions. We are proud to be Certified as a Great Place to Work for four consecutive years and are seeking highly qualified professionals to join our team.

The Opportunity

RCG is seeking an experienced Desktop/Endpoint Administrator to support our government client in Boulder, CO. This is a full-time, on-site position responsible for desktop and endpoint administration, end-user technical support, device deployment, software management, and endpoint security. The Desktop/Endpoint Administrator will also participate in and help manage a small desktop support team while ensuring reliable, secure, and effective technical support for government and contractor users.

What You'll Do

Desktop & Endpoint Administration

• Configure, deploy, maintain, and support Windows laptops and desktops, macOS devices, mobile devices, printers, peripherals, and other endpoint equipment.
• Deploy and manage applications using BigFix, Microsoft Intune, and Company Portal for iOS devices.
• Administer Apple, Android, and other mobile devices through Microsoft Intune.
• Manage and support macOS devices using JAMF Pro.
• Configure and maintain full-disk encryption using BitLocker or other approved encryption solutions.
• Configure and support Microsoft Surface Hub interactive whiteboards.
• Provide email provisioning and support for personal productivity applications and approved end-user software.

End-User Technical Support

• Troubleshoot and resolve desktop, laptop, software, printer, network, communications, and connectivity issues.
• Support both on-site equipment and government-furnished equipment used remotely, including laptops, smartphones, tablets, and VPN tokens.
• Perform preventive and remedial hardware maintenance, diagnostic testing, and equipment troubleshooting.
• Coordinate the repair or replacement of malfunctioning equipment as necessary.
• Install, configure, and maintain local and network printers and peripheral devices.

Software & Asset Management

• Install, configure, maintain, and support approved software on endpoints and applicable systems.
• Manage software licenses and maintain accurate records of software versions, installations, and locations.
• Maintain electronic documentation for hardware, software, technical notes, installation procedures, and related support information.
• Monitor software versions and recommend upgrades as appropriate.
• Support hardware inventory, equipment moves, installations, component upgrades, and software-driver updates.
• Coordinate equipment changes with the appropriate property custodian and maintain required asset records.

Endpoint Security & Incident Support

• Monitor and remediate endpoint vulnerabilities using approved security tools.
• Help ensure endpoints comply with established security, software, encryption, and configuration requirements.
• Support incident response activities and coordinate with cybersecurity teams during investigation, containment, and remediation efforts.

Team & Operational Support

• Participate in and help manage a small team providing desktop and endpoint support.
• Assist with network and infrastructure support as needed to maintain system performance, availability, connectivity, and security.
• Coordinate with technical teams and customer stakeholders to resolve user and endpoint issues efficiently.

What We're Looking For

• Minimum of five (5) years of relevant IT experience, including at least three (3) years of experience in desktop/endpoint administration or enterprise end-user support.
• Demonstrated experience supporting Windows, macOS, and mobile devices in an enterprise environment.
• Hands-on experience with endpoint management technologies such as Microsoft Intune, BigFix, and JAMF Pro.
• Experience with mobile device administration and application deployment.
• Experience with BitLocker or comparable full-disk encryption technologies.
• Experience troubleshooting hardware, software, printer, network, and connectivity issues.
• Knowledge of endpoint vulnerability management and security practices.
• Experience with hardware/software inventory, asset tracking, and software license management.
• Strong documentation, customer service, troubleshooting, and communication skills.
• Ability to work effectively within and help coordinate a small technical support team.

Why Join RCG?

RCG offers competitive compensation and comprehensive benefits, professional development opportunities, and the chance to support mission-critical federal technology programs. As a company Certified as a Great Place to Work for four consecutive years, we are committed to creating a collaborative environment where employees can grow and make a meaningful impact.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.