Patient Access Associate 2 (Medical House Calls Program)

Inova Fairfax Medical Campus is looking for a dedicated Patient Access Associate 2 to join the Medical House Calls Program team at 2700 Prosperity Ave. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave.

Patient Access Associate 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.

• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.

• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

• Identifies and communicates payroll authorization and referral requirements to patients.

• Explains insurance benefits and patient liability by using appropriate communication methods/styles.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.

• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Minimum Requirements:

• Education: High School diploma or equivalent
• Experience: 1 year of healthcare patient access experience OR 1 year of experience in healthcare revenue cycle OR Bachelors degree in lieu of experience