Journals Customer Service

The University of Wisconsin Press Journals Division serves a worldwide audience through publishing peer-reviewed academic and professional journals. The Journals Customer Service candidate will be a detail oriented, highly organized individual with great communication skills. This role works closely with libraries, subscription agents, scholarly societies, and other press and administrative staff to manage current subscriptions and develop new business opportunities.

• Drafts basic communications and reports and maintains organization of varied records to provide administrative support within a specified work unit (25%)

• Troubleshoots and resolves issues in a timely and professional manner (10%)

• Provides exceptional customer service, answering questions in a specific subject area to internal and external customers based on set materials and standards (10%)

• Audits or reconciles original purchase documents with payments (15%)

• Audits or processes transactions and assigns funding codes in accordance with established rules, regulations, and policies (30%)

• Answers general fiscal questions and provides information based on set materials and standards to various audiences (10%)

University of Wisconsin Press

The target pay range for this position is $17.31-$21.15 per hour. Actual pay will depend on the selected candidate's qualifications.

This position is eligible for a comprehensive benefits package, including generous paid-time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. Review the benefits summary for more information.

This is a part-time position, 32 hours per week. This position offers flexibility in work schedule and remote work. Expectations regarding scheduling and remote work will be discussed during the interview process.

The UW Press offices are located on the UW-Madison campus in Memorial Library, 728 State Street, Suite 443.

• Demonstrated record of attention to detail and organizational skills.

• Demonstrated ability to communicate effectively and work cooperatively with a wide variety of audiences.

• Demonstrated record of effectively prioritizing multiple tasks, accomplishing all in an accurate and timely manner.

Bachelor's degree preferred

To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area.

• Cover Letter

• Resume

Kory Breuer, HR Manager, kory.breuer@wisc.edu

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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