Professional Intern for Student Hub

If you are a recent graduate seeking to build your skills
and experience working at an institution of higher education, please consider
the following opportunity.

The Office of Advising Strategies (OAS) is looking for a
Professional Intern to support UNM Student Hub operations (a Salesforce
application), training, user support, system maintenance, testing, and
related projects. This position provides on-the-job training and professional
development for a recent graduate interested in higher education student
success, technology, business processes, data, training, administration, and
customer service.

The selected candidate will work closely with the Student
Hub team and campus partners to help users navigate Student Hub processes,
coordinate training and communications, provide basic issue triage, maintain
system content, and support testing and data-validation projects. The
position requires the ability to adapt quickly to technology, communicate
complex processes in an accessible way, work independently, and collaborate
effectively with faculty, staff, students, and other campus partners.

This is a fixed-term position, with a term end date 2 years from date of hire. This position will have a full-time schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

The individual selected for this position will:

• Coordinate Student Hub communications regarding training and onboarding, and system updates. Utilize email, Teams, and/or meetings to strategize communications as appropriate.
• Assist with the development and updating of Student Hub training videos and learning materials, including website updates as needed.
• Provide basic triage for faculty, staff, and students
  for basic Student Hub issues and case management and escalate larger or more
  complex issues to the Student Hub team as appropriate.
• Support Student Hub staff in the building, cleanup, and
  maintenance of basic system areas.
• Support projects requiring validation of large datasets.
• Test new or enhanced Student Hub features and provide
  comprehensive documentation of testing results.

See the Position Description for additional information.

• Must present transcripts prior to a formal offer being extended.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• This is a fixed-term position, typically up to 24 months.

Must have obtained a Bachelor's or higher level degree no more than 24 months prior to the date of hire OR if the Bachelor's (or higher level) degree was obtained more than 24 months prior to the date of hire, the individual must be currently enrolled in a Bachelor's (or higher level) degree program; no previous work experience required.

Preferred Qualifications:

• Strong verbal and written communication skills, including the ability to explain complex systems and processes in a simplified way.
• Strong problem-solving, analytical, and critical-thinking skills.
• Comfort working with Salesforce software, such as Student Hub, TargetX, or similar platforms.
• Ability to learn and adapt quickly, especially when working with technology and changing processes.
• Ability to work independently for extended periods while also collaborating effectively as part of a team.
• Ability to manage detailed, multi-step processes involving multiple layers of data.
• Strong experience with Microsoft productivity tools, including Excel, Word, and Forms.
• Ability to analyze and document both business and technical processes.
• Ability to receive and respond constructively to critical feedback.
• Professional business etiquette, sound business ethics, and a strong work ethic.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.