New

Administrative Assistant/Billing Specialist

Appalachian State University

$38,897-$41,667

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Sep 04, 2026

Position Summary Information

Classification Title	Administrative Support Associate-OSP
Working Title	Administrative Assistant/Billing Specialist
Location	Boone, North Carolina
Job Category	6
Position Number	021841
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	Psychology - 250800
Primary Purpose of Position	This position assists the departmental faculty members in preparing materials for classes, answering the telephone, taking messages, answering questions from students and faculty, maintaining undergraduate majors file folders, and assisting the administrative assistant in completing assigned tasks.
Minimum Qualifications	Graduation from high school; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	This position assists the departmental faculty members in preparing materials for classes, answering the telephone, taking messages, answering questions from students and faculty, tasks undergraduate and graduate records management, and assisting the administrative assistant in completing assigned tasks. The range of duties includes, but is not limited to, verifying data, summarizing, and reconciling information or financial data, records management, claims review and processing, data collection and analysis, research, inventory, personnel administration and fund collection or expenditures.
Knowledge, Skills, & Abilities Required for this Position	Work requires specialized knowledge in the processing and application of information, documents and/or materials. The majority of time is allocated to tasks that involve several steps and require the selection of the most appropriate action within procedural and operational guidelines. Work requires knowledge of program policies, procedures and information systems in order to communicate and process information.
Preferred Qualifications	Basic secretarial and supervisory skills along with the ability to work independently, without instruction, to work under pressure, to prioritize work and stay focused in a busy environment with constant interruptions, to make administrative decisions, and to be patient and flexible in a demanding environment. Experience with Word, Excel, Banner, calculator, copiers, printers, Acrobat Adobe, and email.
Required Functional Competencies to Successfully Perform Job Duties.	Communication-Verbal: Applies knowledge of programs, policies, and procedures to interpret and communicate information to meet the specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information. Communication-Written: Independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs. Reviews sensitive materials and edits content constructively. Information/Records Administration: Utilizes, reconciles and manipulates data for management reports from different internal and external sources. Applies an understanding of the information in order to extrapolate key data elements. May serve as a lead worker. Knowledge-Program: Applies substantive knowledge of program policies and procedures that affect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1
Work Schedule/Hours	Mon - Fri 8:00am - 5:00pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency
Salary Range
Anticipated Hiring Range	$38,897-$41,667

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	09/04/2026
Closing Date	09/20/2026
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach the required documents: Cover Letter Resume List a minimum of 3 professional references in the application.
Search Chair Name	Twila Wingrove
Search Chair Email	wingroveta@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/56011
Posting Number	201503052P