Conference Services and Audio-Visual Operations Lead

Key Responsibilities:

• Plan and oversee conference room scheduling, event support, collaboration center services, and audiovisual operations to meet customer and contract requirements.
• Assess meeting and event requirements; determine room configurations, technology solutions, staffing needs, timelines, and service priorities.
• Coordinate and direct the setup and operation of conference rooms, training rooms, and event spaces, including furniture, podiums, microphones, projectors, displays, sound systems, lighting, and related equipment.
• Provide technical leadership during high-profile or complex meetings and events, troubleshoot escalated issues, and determine appropriate corrective actions to minimize service disruption.
• Develop, implement, and maintain operating procedures, service standards, preventive maintenance schedules, inventories, and records for conference and audiovisual services.
• Monitor room technology and service performance; analyze recurring issues and recommend equipment, process, or resource improvements.
• Coordinate maintenance, repairs, upgrades, and technical support with IT personnel, vendors, facilities staff, and other stakeholders.
• Manage special-event logistics and serve as the primary point of coordination for customers, internal teams, and external service providers.
• Provide guidance, work direction, and technical support to assigned personnel; review work for quality, timeliness, and compliance with established requirements.
• Exercise discretion in adjusting schedules, assigning priorities, resolving customer concerns, and responding to unexpected operational requirements.
• Prepare service reports, status updates, equipment recommendations, and other documentation for management and customer review.
• Serve as the backup to the Site Lead as needed, including coordinating daily site operations, communicating priorities, addressing service issues, and supporting continuity of contract performance.
• Support other contract functions when operational priorities require, consistent with the position's managerial and administrative responsibilities.

• Minimum 5 years of audio-visual setup and support experience.
• Minimum 5 years of special events management and room setup experience.
• Experience operating modern audiovisual technologies and telecommunications equipment.
• Ability to troubleshoot and maintain AV systems.
• Experience with conference room reservation systems.
• Ability to inspect and maintain AED units.
• Strong customer service and communication skills.

*Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccomodation@thebuildingpeople.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.