Community Engagement Manager - 2 week Fashion Event

Aquent, in partnership with a leading consumer brand, is seeking dynamic social media professionals to make an immediate and highly visible impact on one of the year's most anticipated cultural moments. As a key member of a dedicated team, you will dive into the heart of real-time social conversations, shaping how this globally recognized brand connects with its audience during a major cultural event. Your expertise in community engagement will directly influence brand perception, amplify positive sentiment, and foster genuine connections, creating a memorable experience for millions of fans worldwide.

About the Role

Step into the vibrant world of real-time social engagement and make your mark on a major cultural event! We're seeking passionate and quick-thinking community engagement specialists to join a dedicated team of 6 professionals. For two high-energy weeks, you'll be at the forefront of online conversations, shaping how a globally recognized brand interacts with its audience during one of its biggest moments of the year. This is a unique opportunity to directly influence brand perception, amplify positive sentiment, and foster genuine connections with millions of fans worldwide. If you thrive in fast-paced environments, love internet culture, and are eager to add a highly visible, culturally relevant campaign to your portfolio, this short-term, impactful assignment is for you!

What You'll Do

• Provide active community coverage across social media platforms.
• Engage proactively and reactively with customers, fans, creators, and talent.
• Monitor owned social content as well as relevant user-generated content.
• Respond to high-volume conversations surrounding the event in real time.
• Identify trending conversations and cultural moments where the brand can authentically participate.
• Engage with relevant creator and fan content to help build excitement and community connection.
• Amplify positive sentiment, standout comments, creator moments, and noteworthy user-generated content.
• Maintain a consistent brand voice while adapting communication appropriately for each social platform.
• Monitor community sentiment and quickly identify emerging trends or issues.
• Escalate sensitive, customer service-related, or high-priority conversations appropriately.
• Surface viral posts, meaningful feedback, trends, and notable community moments to the broader social team.
• Support basic engagement and performance reporting as needed.
• Collaborate with the Social and Community teams to ensure seamless coverage throughout the event.

Required Skills & Experience

• At least 1-2 years of professional social media community management, moderation, or engagement experience.
• Experience engaging with audiences on behalf of a brand or agency.
• Strong understanding of major social media platforms, including how audiences communicate differently across each platform.
• Excellent written communication skills and strong attention to detail.
• Ability to quickly learn and write within an established brand voice.
• Comfortable managing fast-moving, high-volume social conversations.
• Able to quickly assess tone, sentiment, and context and determine the right response.
• Strong judgment around when to engage, escalate, or flag an emerging issue.
• Proactive-you naturally look for conversations and opportunities rather than waiting for them to come to you.
• Strong interest in pop culture, entertainment, and social media trends.
• Available for scheduled 4-5 hour shifts every day, including weekends, throughout the two-week assignment.

Project Details

Coverage will be divided into shifts to support social conversation throughout the day. Example coverage windows may include:

• Approximately 9 AM-2 PM ET
• Approximately 1 PM-6 PM ET
• Approximately 4 PM-9 PM ET

Later coverage may be needed surrounding the live event. Candidates across time zones are encouraged to apply.

Preferred Skills

• Consumer brand experience.
• Agency community management experience.
• Experience supporting live events, launches, or other high-volume social moments.
• Familiarity with social listening, community management, or publishing tools.

The team uses various platforms, but prior experience with specific tools is not required.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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