Copier Service Associate

Networking Technologies + Support (NTS) is seeking a Copier Service Associate to support copier and managed print services for our clients.

We are especially interested in candidates with previous experience as a Copier Technician, MFP Technician, Printer Technician, Field Service Technician, or Service Engineer who may be interested in transitioning into a service coordination/customer support role.

What You'll Do

Serve as the first point of contact for copier/printer service requests by phone, email, and ticketing system.

Troubleshoot and identify copier, printer, and MFP issues and determine the appropriate next steps.

Coordinate technician schedules, service calls, follow-ups, and customer updates.

Document service requests, equipment issues, troubleshooting, parts, and resolutions.

Monitor toner, parts, and equipment supplies.

Communicate professionally with customers and field technicians.

Escalate complex technical issues when needed.

What We're Looking For

Previous copier, printer, MFP, IT hardware, field service, or technical support experience preferred.

Former copier technicians are strongly encouraged to apply.

Experience with Xerox, Konica Minolta, Ricoh, Canon, Sharp, Kyocera, Toshiba, Lexmark, or similar equipment is a plus.

Strong troubleshooting and customer service skills.

Excellent communication, organization, and follow-through.

Experience with ticketing/service management systems is preferred.

Proficiency with Microsoft Office.

Great Fit For

Former Xerox, Ricoh, or Konica Minolta technicians

Copier/MFP technicians transitioning out of field service

Printer or hardware technicians

Field service technicians

Copier service coordinators

Technical customer service professionals

Pay: $20-$21/hour, based on experience and qualifications.

Why Join NTS?

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and certification opportunities

Career advancement within a growing technology company

Opportunity to work on diverse and challenging infrastructure projects

If you have copier/MFP technical experience and enjoy helping customers and coordinating service, we want to hear from you!

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.