Director, Product Management

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Set the vision, strategy, and integrated 24-36 month plan for Cloud Control 360, connecting product, customer, go-to-market, partner, and commercial outcomes.
• Lead the five program workstreams: market activation and demand creation; pipeline acceleration and deal execution; customer adoption and value realization; seller and partner efficiency; and product-market fit and the feedback loop.
• Establish and run the program's governance model, including 60-minute weekly operating reviews, workstream cadences, decision logs, clear ownership, and a two-session critical issue rule that sends unresolved items to the Steering Committee as decision-ready briefs.
• Build one shared source of truth with data engineering and analytics: a balanced scorecard spanning onboarding and adoption, bookings and pipeline, renewals and expansion, consumption and tokenomics, driven wins, and product health.
• Align Cloud Control, AI Canvas, platform services, and participating product teams around shared priorities, integration readiness, customer journeys, release dependencies, and measurable commitments.
• Partner with Customer Experience and Support to industrialize onboarding, adoption plays, success plans, telemetry, health signals, technical support, and intervention paths for enterprise, partner, and managed-service-provider customers.
• Build repeatable go-to-market motions with sales, product marketing, field specialists, enablement, finance, legal, operations, and partners, including segmentation, messaging, offers, executive engagement, incentives, and deal-blocker removal.
• Build a closed-loop product-market-fit system using customer research, usage telemetry, support signals, win/loss analysis, field feedback, competitive intelligence, and market data to influence roadmap and investment decisions.
• Identify and drive resolution of cross-product barriers such as integration gaps, identity and access dependencies, onboarding friction, platform performance, commercial complexity, and legacy migration challenges.
• Translate ambiguous, multi-team issues into concise executive choices, recommendations, and trade-offs; maintain accountability from decision through execution and measurable outcome.
• Represent Cloud Control 360 with customers, partners, analysts, sellers, and internal executives, communicating a clear narrative for customer value, differentiation, adoption, and growth.
• Build, coach, and develop a high-performing team of product and program leaders while raising product management rigor across the broader virtual organization.

• Bachelor's degree and 14+ years equivalent industry experience , preferrably in product management, product strategy, enterprise software, or related technology leadership.
• Proven experience building, coaching, and leading high-performing product management teams.
• Demonstrated success leading complex, global, cross-functional initiatives across product, engineering, customer experience, sales, marketing, finance, operations, legal, and partner organizations.
• Experience defining product or portfolio strategy, converting it into integrated roadmaps and operating plans, and driving execution through influence in a highly matrixed environment.
• Strong metrics rigor across the enterprise software lifecycle, including activation, adoption, usage, customer value, retention, renewals, expansion, and business performance.
• Executive-level communication and decision-making skills, with the ability to simplify ambiguity, frame trade-offs, secure alignment, and hold senior partners accountable for outcomes.

• Experience leading an enterprise SaaS, cloud management, platform, or infrastructure software portfolio spanning multiple products and business units.
• Working knowledge of enterprise networking, security, observability, collaboration, compute, and the operational workflows that connect these domains.
• Experience scaling a strategic platform from launch or controlled availability through broad adoption, general availability, and sustained growth.
• Master's degree plus 12+ years or PhD plus 8+ years of related experience.
• Track record improving onboarding, time to value, feature adoption, customer health, renewals, expansion, and net revenue retention in a subscription or recurring-revenue business.
• Experience developing seller and partner enablement, incentives, customer engagement models, and repeatable go-to-market motions for enterprise and managed-service-provider channels.
• Experience with portfolio integration, legacy-platform migration, identity and access dependencies, telemetry, APIs, ecosystem integrations, and platform governance.
• Strong customer and market orientation, including executive customer engagement, competitive analysis, win/loss review, analyst interaction, and AI-assisted research or decision support.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.