Sr Manager, Home Strategy and Operations

Posting Date

DaVita is seeking an analytical, collaborative, and execution-focused Senior Manager, Home Strategy & Operations to join our Home National team. In this role, you will own and drive key operational and analytical workstreams that support DaVita's broader enterprise Home growth strategy across Peritoneal Dialysis (PD) and Home Hemodialysis (HHD).

Working within a strategic framework, the Senior Manager will lead independent workstreams focused across core growth levers: New Starts (early patient education, nephrologist engagement support, and start pathways) and In-Center Conversions (modality choice education routines and transition workflows).

The Senior Manager will lead a small team of analysts and managers to generate actionable insights, develop operational collateral, and manage collaborative working relationships across Field operations and corporate functions (e.g., Clinical Enterprise, Integrated Kidney Care, Product, and Finance).

Home dialysis is one of DaVita's top clinical and strategic priorities. Treating at home can offer kidney care patients greater independence, flexibility, and improved clinical outcomes.

This role serves as a vital bridge between national strategy and field execution. By translating strategic priorities into structured work plans, robust data insights, and practical tools, the Senior Manager enables field and clinical teams to expand patient access to home modalities and achieve sustainable Home modality growth.

The Senior Manager owns distinct aspects of the functional area, drives workstream delivery from inception to implementation, translates insights into operational action, and leads a small team of professionals.

• Workstream Execution: Own and manage day-to-day execution of assigned workstreams supporting national New Starts and Conversion goals under the guidance of department leadership.

• Modality Choice Enablement: Support the physician and patient education programs, developing practical toolkits, process maps, and implementation resources for field operators.

• Roadblock Resolution: Partner with clinical and operational teammates to identify local and systemic barriers to home adoption, and engage in structured problem-solving to design pragmatic solutions.

• Best Practice Packaging: Identify best practices across high-performing regions and translate them into standardized, shareable resources and programs.

• End-to-End Project Delivery: Structure, plan, and deliver project milestones on time, maintaining work plans, and cross-functional task alignment with limited supervision.

• Operational Content Development: Create high-quality deliverables including job aides, playbooks, and teammate enablement materials.

• Pilot Support & Implementation: Support the execution of operational and clinical pilots by establishing baseline tracking, coordinating rollout logistics, and monitoring operational adoption.

• Sense-Making in Ambiguity: Navigate unstructured operational challenges, synthesize diverse inputs, and structure actionable step-by-step plans.

• Data Synthesis & Trend Analysis: Lead analysis of new start trends, conversion pipeline velocity, modality education completion, and patient retention data to uncover operational opportunities.

• Scorecards & Dashboards: Build, maintain, and enhance operational scorecards and reporting tools in collaboration with Finance and Analytics teams to track workstream progress and business impact.

• Actionable Recommendations: Translate performance data into clear operational findings, recommending tactical adjustments to work plans and resourcing to leadership.

• Collaborative Relationship Management: Build and nurture strong working relationships across corporate functional teams (Clinical Enterprise, Integrated Kidney Care, Digital Product, People & Talent) and Field Operations leadership.

• Two-Way Communication: Act as an accessible liaison between national workstreams and field operations teammates, gathering frontline feedback to ensure national tools remain operationally sound and user-friendly.

• Structured Framing & Updates: Prepare clear, concise presentations, status summaries, and data visualizations for project working groups and leadership reviews.

• People Leadership: Lead, mentor, and develop a small team of analysts and/or project managers, fostering a collaborative, accountable, and continuous-learning team environment.

• Work Allocation & Quality Oversight: Direct team priorities, provide clear guidance and quality reviews on deliverables, and support teammates' individual development and career progression.

Success in this role will be demonstrated through:

• Timely, high-quality execution and delivery of assigned workstream milestones and deliverables.

• Clarity, rigor, and actionable nature of analytical models, scorecards, and executive reporting.

• Strong, collaborative relationships and positive feedback from Field operators and other corporate partners.

• Measurable contribution to team-level Home new start and conversion performance metrics.

• High engagement, performance, and professional development of direct reports (analysts/managers).

• Education: Bachelor's degree in Business, Healthcare Administration, Finance, Public Health, Engineering, or related field.

• Experience: 5-7 years of progressive experience in healthcare operations, business strategy, analytics, management consulting, or project management.

• Workstream Ownership: Demonstrated track record of independently managing structured project workstreams from inception to implementation.

• Cross Functional Partnership: Demonstrated track record of partnership with operations to develop new programs, standardize operations to support business priorities, and drive operational and clinical outcomes.

• Analytical Problem Solving: Strong quantitative and analytical skills; proficiency in synthesizing operational datasets into clear, actionable findings.

• Collaborative Influence: Proven ability to build effective working relationships and influence peers and cross-functional partners in a matrixed environment.

• Communication & Framing: Strong written and verbal communication skills; ability to prepare structured presentations and clear takeaways for leadership.

• Master's degree (MBA, MHA, MPH, or MS).

• Experience in dialysis operations, renal disease care, value-based healthcare, or distributed multi-site clinical operations.

• Experience managing or mentoring junior analysts, specialists, or project managers.

• Familiarity with business intelligence, analytics, and enterprise planning tools (e.g., Tableau, Power BI, Anaplan, advanced Excel), and change management principles.

The ideal candidate embodies The DaVita Mission & Core Values and demonstrates:

• Taking Ownership: High personal accountability; drives workstreams proactively with disciplined follow-through.

• Collaborative Partnering: Engages stakeholders across business functions, listens actively, and fosters consensus and shared ownership.

• Analytical Sense-Making: Breaks down complex, ambiguous operational problems into logical, structured solutions.

• Framing & Clarity: Communicates with precision, tailoring messages and materials to the needs of diverse audiences.

• Teammate Development: Connects teammates' strengths to meaningful work and provides regular coaching and constructive feedback.

• Living Our Core Values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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