Sr. Project Implementation Manager

Hybrid in Union Square. No C2C.

We are seeking an experienced professional to step into a pivotal role, bridging critical gaps between business vision and technical execution.

Key Responsibilities

• Support the management of projects aimed at designing, updating, and implementing new features and enhancements for customer-facing initiatives.
• Contribute to the execution, monitoring, tracking, risk management, and reporting of projects utilizing both traditional and Agile development methodologies.
• Collaborate with internal and external stakeholders to analyze and meticulously document system requirements.
• Lead end-to-end project development cycles, coordinating efforts across diverse cross-functional teams.
• Review and secure approval for technical requirements from implementation contractors, ensuring alignment with system capabilities and preventing any gaps.
• Support the team in maintaining comprehensive documentation libraries, including technical documents, playbooks, user guides, and business rules for critical communication initiatives.
• Assist in identifying and monitoring key performance metrics to validate project success and align with organizational goals.
• Coordinate essential business and technical meetings to ensure project alignment and progress.
• Coordinate User Acceptance Tests (UAT) and actively participate as a tester, executing tasks based on functional and UAT test scripts.
• Develop and deliver formal presentations and documentation for both internal and external audiences.

Required Qualifications

• Minimum of 3 years of experience in Project Management, Product Ownership, or a closely related role.
• Demonstrated success in managing projects from initiation through successful delivery.
• Strong ability to operate independently as a self-starter with minimal supervision.
• Proven experience working effectively with diverse stakeholder groups.
• Strong technical aptitude, including an understanding of software development concepts (coding not required) and the ability to comprehend data flows between multiple systems and articulate technical concepts to non-technical audiences.
• Exceptional communication skills, capable of engaging authoritatively with both technical and business audiences.
• A customer-focused mindset with experience in customer-facing communication, acting as a strong advocate for customer experience and the human impact of technology.
• A fast learner with the ability to manage multiple responsibilities simultaneously in a dynamic environment.
• Experience working in Agile environments, including managing two-week sprints and utilizing Agile project management tools.

Preferred Qualifications

• Experience in Customer Experience (CX) or roles heavily focused on customer communications.
• Prior experience owning projects that involve multi-channel customer communication (e.g., SMS, Email, Voice).
• Experience coordinating with external vendors or development partners.
• Prior experience in a large, complex corporate environment.

About Skill

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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