New Patient Coordinator

The US Oncology Network is looking for a New Patient Coordinator to join our team at Texas Oncology. This full-time position will support the Revenue Cycle Department at our 1609 Hospital Parkway clinic in Bedford, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the New Patient Coordinator do?

Under general supervision, the New Patient Coordinator is responsible for efficiently scheduling and pre-registering new patients for exams while ensuring a seamless and supportive experience. This role requires strong collaboration with clinical and administrative teams, exceptional attention to detail, and effective communication to maintain accurate patient records, verify information, and resolve routine and non-routine issues. The position follows established guidelines, contributes to workflow improvement, and supports the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

Essential Duties and Responsibilities:

• Must be able to travel within the assigned market, including regular travel to Bedford, Grapevine, and Keller, as business needs require.
• Responds to incoming calls with professionalism and gathers accurate information to assess patient needs.
• Schedules new patient appointments with the appropriate provider, ensuring clear and timely communication of appointment details, directions, and pre-visit instructions.
• Updates and monitors provider schedules to ensure accurate and efficient patient scheduling
• Collaborates closely with providers, clinical teams and site leaders to accommodate urgent or complex scheduling requests.
• Collects and verifies patient demographics, insurance information, and all required pre-visit data; enters information accurately into electronic systems.
• Confirms insurance eligibility and referral authorizations in advance of patient visits to prevent delays in care.
• Sends required medical forms and communicates expectations for completion prior to appointments.
• Proactively follows up with patients and outside providers regarding missing insurance details, medical records, and test results, ensuring smooth coordination of care.
• Maintains strict confidentiality and adheres to all HIPAA regulations and organizational standards.
• Performs additional duties as assigned, including providing NPC support across the region to meet business needs and ensure uninterrupted workflow operations.

The ideal candidate for the New Patient Coordinator position will have the following background and experience:

• High School diploma or equivalent required.
• Minimum three (5) years of experience working in a medical practice with referral coordination and/or scheduling responsibilities.
• Familiarity with practice operations, daily workflows, and physician scheduling highly preferred.
• Experience in Leading Reach, specialty practices and/or back-office operations is preferred.
• Proficiency in EMR systems and Microsoft Office required.
• Must complete required e-learning courses within 30 days of hire

Competencies:

• Collaboration: Works effectively with clinical teams, providers, and administrative staff to support coordinated patient care.
• Attention to Detail: Ensures accuracy in patient data, documentation, and scheduling to prevent errors and delays.
• Time Management: Prioritizes multiple tasks and deadlines while maintaining high-quality service levels.
• Effective Communication: Engages patients and team members with clarity, professionalism, and empathy.
• Adaptability: Responds confidently to shifting priorities and daily workflow changes.
• Commitment to Quality: Delivers consistent, high-quality service aligned with organizational standards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

This is an onsite position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.