A/R Recovery Representative I (Tier II)

Spectraforce Technologies
United States, New York, Rochester
Aug 14, 2026
Job Title: A/R Recovery Representative I (Tier II) Location: Rochester NY 14623 Duration: 12 Months Schedule: M-F the shifts are 8:00am - 5:00pm, 9:00am - 6:00pm, 10:00am - 7:00pm, or 11:00am - 8:00pm. (candidates will need to be open to all shifts) General Purpose: Responsible for accurate and timely resolution of past due invoices Provides quality customer service to internal/external customers, while mitigating risk to the company Educates clients, partners, and product areas on the resolution process and addresses billing disputes Specific Responsibilities: Develops and maintains a basic knowledge of clients products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios. Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners. Mitigates risk and exposure to Client by balancing service and collection effectiveness. Addresses disputes through available resources, using corresponding systems to resolve and collect revenue client receives from its products and services. Reviews daily payroll holds for timely client contact when past due balances are present. Maintains department policies/procedures to ensure daily compliance. Participates in ongoing training to enhance knowledge and skills. Requirements: High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience. Strong organization and decision-making skills are required. Microsoft Word, Excel, and Access knowledge is preferred.