Service Desk Tech Analyst III
 The University of Texas at Austin | |
retirement plan
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 United States, Texas, Austin | |
| 101 East 27th Street (Show on map) | |
 Jul 11, 2026 | |
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Job Posting Title: Service Desk Tech Analyst III---- Hiring Department: Dell Medical School---- Position Open To: All Applicants---- Weekly Scheduled Hours: 40---- FLSA Status: Exempt from FLSA---- Earliest Start Date: Immediately---- Position Duration: Expected to Continue---- Location: AUSTIN, TX---- Job Details: General NotesThe Service Desk Tech Analyst III provides advanced technical support for endpoint devices, enterprise applications, and Epic client environments across clinical and enterprise operations. This role serves as the highest level of escalation for endpoint and application support, partners with clinical and technical teams to improve service delivery, and supports the continued growth of a scalable healthcare service desk. Important Employment InformationThis position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. PurposeThe Service Desk Tech Analyst III provides advanced technical support for endpoint devices and applications across clinical and enterprise environments. This role leads complex troubleshooting efforts, oversees endpoint deployment strategies, mentors Service Desk staff, and partners with clinical and technical teams to ensure reliable, high-quality IT support across the organization. ResponsibilitiesTier III Technical Support
Endpoint Strategy and Deployment
Clinical Technology Leadership
ITSM and Process Improvement
Mentorship and Team Development
Strategic Support and On-Call Leadership
Marginal or Periodic Functions
Knowledge, Skills, and Abilities Customer Focus
Problem Solving
Technical Learning
Composure
Interpersonal Savvy
Action Oriented
Relevant education and experience may be substituted as appropriate. Preferred Qualifications
Licenses/Registrations/Certifications Required
Preferred
$62,484+ depending on qualifications Working Conditions
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes. Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will populate your application. You will also be prompted to upload your resume and respond to the application questions to upload any additional Required Materials noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. | |