Housekeeping Dispatcher

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Endless Summer Resort - Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

Job Specific

• Answers telephone in a prompt and courteous manner

• Monitors and responds to dispatch radio

• Dispatches guest/Telecom/supervisor calls to appropriate parties

• Maintains, on a daily basis, all Housekeeping logs

• Maintains sign-in and sign-out sheets

• Reconciles boards and keys at end of shift

• Tracks and adjusts time log for payroll

• Maintains count of daily hours for all Housekeeping personnel

• Completes attendance report on late or absent employees

• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms

• Inputs computer to maintain accurate and up-to-date room status information

• Performs all duties in a timely and professional manner

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications:

• Previous experience in hospitality or relevant industry required.

• Previous experience with dispatching, scheduling, or team coordination preferred.

• Intermediate computer skills and ability to learn property management system (PMS) required.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer, radio, and phone systems.