Program Assistant - Crime Victim Compensation Program

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Program Assistant - Crime Victim Compensation Program

$21.92 - $24.00 / Posted Thru: 7-13-26

Location: Hybrid - In-Office Work Required - Grand Tower, Lansing

Purpose: To provide program support for the Crime Victim Compensation staff.

Duties and Responsibilities:
* Provide telephone support to staff by answering and/or forwarding calls from victims, claimants, providers, and stakeholders.
* Assist with clerical duties assigned including mail sorting, scanning, and faxing.
* Assist Program Analysts with returning phone calls and following up on requested documentation.
* Assist with data entry of claim information into a claims management system.
* Assist with reviewing program email inbox in Microsoft Outlook to determine action items, disseminate information, and distribute documentation to Program Analysts
* Review incomplete claims.
* Initiate contact with victims and/or claimants to obtain necessary claim information.
* Maintain program spreadsheet of daily functions and update it as necessary.
* Represent the best interests of MPHI and MDHHS at all times.
* Other duties as assigned.

Qualifications/Requirements:

Education: High school diploma or equivalent required.

Experience: Two years of related experience performing administrative support activities.

Important Skills and Characteristics:

• Proficiency in Microsoft Office- Word, Excel, PowerPoint, and Outlook.
• Self-motivated- able to complete work in a timely manner and work on multiple tasks at one time with competing deadlines.
• Effective interpersonal communication skills, both verbal and written.
• Highly organized.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain the highest confidentiality and privacy standards.

Work Environment and Physical Requirements: This is a hybrid position. The office location for this position is the Grand Tower in downtown Lansing, Michigan in a standard office environment. This position will require viewing a CRT or VDT screen 25% to 75% of the time. Occasional physical effort, including lifting materials and equipment up to 25 pounds. Requires a valid vehicle operator's license to attend off-site meetings, conferences, and training.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position has a direct impact on the quality of services provided by MPHI to MDHHS.

REQUIRED COMMUNICATION

Contact Person/Group	Frequency	Purpose
State Administrative Manager	Daily	Supervision and related task assignments
Comp Program Manager	Daily	Second line supervision/project related tasks
Program Staff	Daily	Planning and coordination
Other Division Staff	Monthly	Project Related Tasks

For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act.

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MPHI is an EEO employer that participates with e-verify.