Business Operations Supervisor

Element has an opportunity for a Business Operations Supervisor. The Administrative Supervisor is responsible for leading the administrative functions that support operational execution and customer satisfaction. This position oversees the Certifications and Invoicing team while ensuring the accuracy and timeliness of all certifications and customer invoices. In addition, the Administrative Supervisor is responsible for the day-to-day management of Accounts Receivable (AR) and Accounts Payable (AP), ensuring accurate financial transactions and supporting healthy cash flow.

This role serves as the leader of the administrative department and works closely with Operations, Quality, Customer Service, Planning, Shipping, and Finance to ensure efficient workflow, exceptional customer service, and continuous process improvement.

Success in This Role:
A successful Administrative Supervisor is a proactive leader who ensures the administrative department operates efficiently, accurately, and collaboratively. They continuously seek opportunities to improve processes, develop their team, and support operational excellence while maintaining a strong focus on customer satisfaction, compliance, and financial accuracy.

Salary: $33.50 - $36.00/hr DOE

Department Leadership
* Supervise, coach, and develop the Certifications and Invoicing team.
* Establish clear performance expectations and accountability.
* Conduct regular one-on-one meetings and performance reviews.
* Ensure appropriate staffing levels and workload distribution.
* Cross-train team members to eliminate single points of failure.
* Foster a culture of accuracy, accountability, collaboration, and continuous improvement.
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Certifications
* Ensure certifications are accurate, complete, and compliant with customer, regulatory, and accreditation requirements.
* Review certification quality and identify opportunities to reduce errors.
* Monitor First Time Right (FTR) performance and implement corrective actions when targets are not achieved.
* Standardize certification processes and documentation.
* Ensure customer-specific certification requirements are consistently met.
* Support internal and external audits as required.
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Invoicing
* Oversee daily invoicing workflow to ensure timely and accurate billing.
* Verify pricing accuracy prior to invoice release.
* Ensure ancillary charges, certifications, expedites, and customer-specific fees are properly applied.
* Resolve invoicing discrepancies promptly.
* Monitor invoice backlog and aging to maintain timely billing.
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Accounts Receivable
* Oversee customer collections and outstanding receivables.
* Monitor aging reports and collection activities.
* Partner with the GBS, Sales and Customer Service to resolve disputed invoices.
* Support month-end financial close activities.
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Accounts Payable
* Process vendor invoices accurately and timely.
* Create purchase order and ensure proper approvals are obtained prior to payment.
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Process Improvement
* Evaluate administrative workflows for efficiency improvements.
* Develop standardized work instructions and best practices.
* Identify opportunities for automation and process simplification.
* Track departmental KPIs and recommend improvement initiatives.
* Support implementation of new administrative processes and systems.
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Cross-Functional Collaboration
* Work closely with:
o Operations
o Production Planning
o Customer Service
o Shipping & Receiving
o Quality
o Finance
* Ensure administrative processes support operational objectives.
* Communicate issues proactively and assist in resolving customer concerns.
* Participate in daily production meetings and other operational reviews as needed.
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Key Performance Indicators (KPIs)
The Administrative Supervisor will be measured on:
* Certification and invoice First Time Right (FTR)
* Invoice and certification turnaround time
* Accounts Receivable aging
* Team productivity
* Cross-training completion
* Customer satisfaction (NPS)

Required Skills & Qualifications
* Previous supervisory or leadership experience preferred.
* Strong understanding of certification and invoicing processes.
* Experience with Accounts Receivable and Accounts Payable.
* Excellent organizational and time management skills.
* Strong attention to detail and commitment to accuracy.
* Ability to prioritize multiple responsibilities in a fast-paced environment.
* Excellent written and verbal communication skills.
* Proficiency with ERP systems and Microsoft Office Suite.
* Strong analytical and problem-solving abilities.

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.