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Medical Customer Service Specialist (MCSS)

Florida Health Care Plans
United States, Florida, St. Augustine
200 Southpark Boulevard (Show on map)
Jul 06, 2026
Medical Customer Service Specialist (MCSS) Practice Management - Primary Care Full-time 1st shift Monday- Friday 8am-5pm POSITION SUMMARY: The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.). QUALIFICATIONS: Education, skills and experience: * High school diploma or equivalent * Previous medical office experience preferred * Ability to demonstrate excellent customer service * Experience with computers and the ability to learn, navigate and function in various computer applications * Strong, clear, English telephone and oral communication skills * Ability to multi-task successfully and efficiently * Ability to maintain confidentiality and to comply with HIPAA guidelines * Minimum typing speed of 30 wpm required