Service Engineer - Dalton, GA

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Dalton, GA

Position Overview
We are seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center and server environments, including next-generation AI infrastructure. This role focuses on maximizing system uptime through hardware maintenance, troubleshooting, and exceptional customer service. While prior AI experience is not required, candidates should possess strong server and data center fundamentals.

Key Responsibilities

• Provide on-site support for enterprise server and data center hardware.
• Diagnose and resolve hardware, firmware, and operating system issues.
• Perform server installations, hardware upgrades, component replacements, and system builds.
• Replace and troubleshoot CPUs, memory, power supplies, GPUs, storage devices, and complete server systems.
• Perform firmware updates and preventive maintenance activities.
• Escalate complex technical issues when appropriate.
• Follow established Plans of Action (POAs) and service procedures.
• Document all service activities accurately and in real time.
• Collaborate with customers and internal technical teams throughout service engagements.
• Participate in on-call rotations and support extended coverage as needed.
• Maintain awareness of new technologies, including AI server platforms.

• 3+ years of experience in data center operations, field service, server support, or enterprise hardware support.
• Hands-on experience with enterprise server hardware.
• Experience performing:
  • Server builds
  • Server swaps and deployments
  • CPU replacements
  • Memory upgrades
  • Power supply replacements
  • GPU installations and replacements
  • Full server replacements
• Experience troubleshooting hardware failures.
• Familiarity with Linux or similar operating systems.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a customer-facing environment.
• Associate's or Bachelor's degree in Information Technology or equivalent practical experience.
• Ability to lift up to 50 pounds.
• Willingness to work on-call and support occasional schedule changes.
• U.S. Citizenship required.

• Dell or other OEM hardware certifications.
• Experience supporting liquid- or water-cooled servers.
• Personal experience building PCs or workstations.
• Experience supporting AI infrastructure or GPU-based server platforms.

• Strong enterprise server hardware expertise.
• Excellent documentation habits with real-time service reporting.
• Clear, proactive, and professional communication.
• Ability to prioritize multiple critical issues.
• Strong customer service orientation.
• High accountability and initiative.
• Ability to thrive in fast-paced, mission-critical environments.
• Continuous interest in learning emerging technologies.

• Live within approximately 45 minutes of Dalton, GA.
• Comfortable commuting daily.
• Willing to work on-site.
• Available for on-call responsibilities.

• Enterprise server hardware experience.
• Server deployments and hardware replacements.
• Linux familiarity.
• Experience following documented troubleshooting procedures.
• Ability to meet the physical demands of the position.

• Strong technical documentation skills.
• Experience maintaining accurate service records.

• Professional and customer-focused communication.
• Works effectively within a team.
• Provides detailed technical explanations and examples.

• Strong work ethic and accountability.
• Able to prioritize incidents based on business impact.
• Performs well under pressure and in critical production environments.

This position is well suited for experienced field service engineers, data center technicians, server engineers, or infrastructure support professionals who enjoy hands-on hardware work and customer interaction while supporting enterprise and AI-ready infrastructure.

Schedule:

• Monday-Friday, 8:00 AM-5:00 PM (occasional shift support and on-call required).
• On-Call: Required.
• Security Requirement: U.S. Citizenship required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.