Front Desk Attendant- Information and Referral Specialist (Disability Services and Support Organization)

Applications due by: July 13, 2026

Pay Range DOE: $17.74-$20.87/hour

Work Schedule: Monday - Thursday 8:00AM - 4:30PM (This is a temporary position with the eligibility of full-time permanent placement.)

Benefits: This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

As an Information & Referral Specialist, you will apply to the Independent Living Philosophy, provide advocacy services, and ensure efficient intake and referrals. You will deliver exceptional customer service, build positive relationships with referral sources, and contribute to our daily operations.

ESSENTIAL FUNCTIONS:

• Maintain a psychologically safe and inclusive work environment that embraces diversity and cross-disability perspectives, ensuring all coworkers and service users feel known, valued, and included.
• Execute all Information & Referral (I&R) Specialist tasks, including front desk operations, intakes, and providing referrals to meet consumer needs.
• Handle the main phone line, manage incoming calls, emails, and walk-ins, offering information and referral services for both internal and external inquiries.
• Manage front desk tasks such as mail processing, printing, and other administrative duties, ensuring smooth daily operations.
• Maintain a daily record of all individuals entering the building and document every I&R interaction in The Independence Center Database.
• Assist consumers with applications to external partner organizations and proactively identify intake opportunities for potential clients seeking assistance from The Resource Exchange.
• Engage with potential Home Health/Caregiver clients, enhancing the chances of The Independence Center being selected as their preferred home care provider.
• Participate and engage in any required program, committee or IC meetings with or in place of leadership.
• Punctuality and consistent attendance are essential for maintaining operations efficiency, contributing to your team, and fostering a positive work environment.
• This position may also require the performance of other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates The IC's core values of Adaptability, Collaboration, Inclusion, Integrity and Person First.
• Commitment to co-creating a culture that fosters diversity, equity, accessibility, and inclusion.
• Extraordinary customer service skills.
• Effective communication skills.
• Self-motivated, persistent, and flexible.
• Strong organizational skills and detail oriented.
• Ability to handle multiple priorities as well as deadlines.
• Takes responsibility for high-quality work.
• Capacity to work individually and as a member of a team in a team-oriented, inclusive environment.
• Possess decision-making and problem-solving skills.
• The capacity to empower individuals to advocate for themselves to maximize independence.
• Ability to maintain a high level of confidentiality and work within the confines of HIPAA regulations.
• Proficiency with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom and other common computer programs.
• Internet access to work remotely if protocols are issued for remote work.

Education and Experience:

• Five years of customer service experience is preferred.
• Knowledge of available community resources and public assistance programs.
• Experience working with people with disabilities preferred.
• Lived experience with a disability preferred.

Reasonable accommodations may be provided to empower the qualified individual with a disability to perform the essential functions of this position.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over -

Moderate: 15-44 lbs -

Light: 14 lbs & under -

CARRYING:

Heavy: 45 lbs & over -

Moderate: 15-44 lbs -

Light: 14 lbs & under -

PUSHING/PULLING -

REACHING:

Above Shoulder -

At Shoulder -

Below Shoulder -

TWISTING -

BENDING -

KNEELING/CRAWLING -

SQUAT -

CLIMBING:

Use of legs only (stairs) -

Use of arms & legs (ladders) -

HEARING -

VISION:

Visual, close -

Visual, distant -

Visual, depth perception -

HANDS/FINGERS:

Simple grasping -

Fine Manipulation -

Repetitive Movements -

WALKING -

STANDING -

SITTING -

SPEAKING -

OTHER, please describe -