Communications and Membership Support Specialist

GENERAL SUMMARY:

Supports Bryan Health Connect's (BHC) communications efforts and assists in maintaining consistent, high-quality representation of the organization across all member-facing channels. Executes messaging and content tasks that enhance BHC's visibility and value to current and prospective members. Provides administrative and membership outreach support in response to member needs as they arise. Works closely with the Advancement team to carry out communication activities and produce marketing materials, digital and published content, while coordinating with the BHC leadership team to support membership growth, engagement, and retention.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Maintains BHC's brand and communication standards across all member-facing channels.

3. *Updates and maintains BHC website content, ensuring information is current, accurate, and reflective of available programs, services, and BHC activities.

4. *Manages BHC social media presence, developing and publishing original content that promotes network services, member engagement, and organizational news.

5. *Produces member-facing communications including newsletters, announcements, and events.

6. *Ensures communications are delivered accurately and in a timely manner to the appropriate audience.

7. *Coordinates with Bryan Health Advancement to support design, production, and publishing of communication materials.

8. Identifies and develops content ideas and member stories to highlight BHC programs, services, and member successes.

9. *Assists BHC leadership with executing marketing plans that support BHC's position and continued growth across the network.

10. *Follows established communication priorities to ensure consistent and clear messaging across all channels.

11. *Provides support in planning and executing BHC member events, including annual meetings, webinars, and educational programs, in coordination with BHC leadership and internal teams.

12. *Prepares materials to support BHC team for member outreach, presentations, and engagement activities.

13. *Maintains accurate member records and engagement history in BHC CRM tool.

14. Gathers feedback from members and internal teams to improve communication efforts.

15. *Provides coordination support for meetings, scheduling, and communication-related administrative tasks as needed.

16. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

17. Participates in meetings, committees and department projects as assigned.

18. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of marketing, communications, and brand management principles and practices.

2. Knowledge of digital platforms including website content management systems and social media channels.

3. Knowledge of event planning and execution in a professional setting.

4. Knowledge of CRM tools and database management.

5. Knowledge of computer hardware equipment and software applications relevant to work functions, including proficiency in Microsoft Office Suite.

6. Skill in graphic design tools and digital content creation platforms preferred.

7. Ability to communicate effectively both verbally and in writing.

8. Ability to perform crucial conversations with desired outcomes.

9. Ability to maintain confidentiality relevant to sensitive information.

10. Ability to prioritize work demands and work with minimal supervision.

11. Ability to develop and produce marketing and communications materials with attention to detail, brand consistency and quality.

12. Ability to manage multiple projects and deadlines simultaneously with minimal supervision.

13. Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, and external vendors.

14. Ability to problem solve and engage independent critical thinking skills.

15. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Associate's or bachelor's degree in communications, marketing, business, or a related field preferred; equivalent work experience will be considered. One (1) to two (2) years of experience in marketing, communications, or a closely related field required.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Long periods of sitting, utilizing a computer keyboard and monitor are common. Occasional evening and weekend hours may be required.