BIM Support Specialist

At FSB Architects + Engineers, technology is a critical component of how we design, collaborate, and deliver projects. As our teams continue to advance their use of Building Information Modeling (BIM), digital workflows, and cloud-based collaboration tools, we're seeking a BIM Support Specialist to help support and enhance those technologies across the firm.

This role serves as a key connection between the Information Technology Department (IT) and our architecture and engineering teams, providing day-to-day support for BIM software, digital design platforms, collaboration environments, and technology workflows. Working closely with the IT Department, BIM Employee Resource Group (ERG), and project teams, you'll help ensure employees have the tools, resources, and support needed to work efficiently and effectively.

If you're passionate about technology, enjoy solving problems, and want to play a meaningful role in advancing digital practice within a multidisciplinary A/E firm, we'd love to connect with you.

Responsibilities:

• Provide technical support for BIM and digital design platforms including Autodesk Revit, AutoCAD, Civil 3D, Navisworks, Autodesk Construction Cloud (ACC), BIM 360, Bluebeam, Autodesk for Government (AFG), Revu, Newforma, SketchUp, Enscape, Lumion, and other firm supported technologies.
• Troubleshoot software, model, licensing, and collaboration issues while partnering with IT staff, software vendors, and project teams to resolve technical challenges.
• Assist with software installations, upgrades, deployment, configuration, and license management for BIM related applications.
• Support Autodesk Construction Cloud (ACC), BIM 360, and other project collaboration environments, including project setup, user access, permissions, model management, work-sharing, file organization, and digital collaboration workflows.
• Maintain BIM templates, family libraries, content libraries, standards, and shared digital resources.
• Partner with the IT Department and BIM ERG to evaluate, test, and deploy new technologies, software updates, plugins, and workflow enhancements.
• Develop and maintain user guides, support documentation, knowledge base articles, and training materials.
• Assist with onboarding and training efforts related to BIM software, digital tools, and collaboration platforms.
• Monitor support requests, identify recurring issues, and recommend process improvements that enhance user experience and operational efficiency.
• Support the implementation and continuous improvement of firmwide BIM standards, digital workflows, collaboration platforms, and technology initiatives.
• Serve as a technical resource to the BIM ERG and collaborate with project teams to identify opportunities for technology improvements and workflow efficiencies.

Soft Skills:

• Customer Service: Deliver responsive, professional, and effective support to internal teams.
• Problem Solving: Diagnose technical issues and identify practical, efficient solutions.
• Communication: Explain technical concepts clearly to users with varying levels of technical expertise.
• Collaboration: Build strong relationships across disciplines, offices, and departments.
• Organization: Manage multiple requests, priorities, and deadlines in a fast-paced environment.
• Adaptability: Learn new technologies quickly and embrace evolving digital workflows.
• Initiative: Proactively identify opportunities to improve systems, processes, and user experiences.

Qualifications:

• Associate's or Bachelor's degree in Architecture, Engineering, Construction Technology, Information Technology, or other closely related field required.
• 2+ years of experience supporting BIM software, design technology platforms, or AEC related technologies.
• Working knowledge of Autodesk Revit and familiarity with BIM coordination, model management, and digital collaboration workflows.
• Familiarity with Autodesk Construction Cloud (ACC), BIM 360, Navisworks, Bluebeam Revu, Newforma, and related AEC technologies preferred.
• Understanding of architectural and engineering project workflows and multidisciplinary project delivery processes.
• Experience providing technical support, software administration, troubleshooting, onboarding, or end user training.
• Strong organizational, analytical, customer service, and documentation skills.
• Ability to work independently while collaborating effectively with multidisciplinary teams.

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Visual acuity to review digital models, technical documentation, and software configurations.
• Ability to occasionally lift and carry equipment or materials up to 25 pounds.
• Ability to travel occasionally between office locations to provide support, training, or technology implementation assistance.

At FSB Architects + Engineers, we believe technology is most powerful when it empowers people. You'll join a collaborative team that values innovation, continuous improvement, and knowledge sharing while helping architects, engineers, and designers leverage technology to deliver exceptional projects for the communities we serve.

Frankfurt-Short-Bruza Associates, P.C. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.