Account Manager - Learning Services

As Account Manager, you will act as the primary point of contact for the client, ensuring services are delivered effectively, on time, and in line with agreed expectations.

You'll work closely with internal delivery, operations, and sales teams to ensure a seamless client experience, while also identifying opportunities to enhance and evolve the service offering.

Key Responsibilities

Client Relationship Management

• Build strong, trusted relationships with client stakeholders
• Act as the main point of contact for day-to-day account activity
• Lead regular service reviews and performance discussions
• Manage and resolve any issues or escalations effectively

Service Delivery & Operations

• Oversee the end-to-end delivery of learning services
• Coordinate demand, solution design, and execution
• Ensure services are delivered to a high standard and within agreed timelines
• Maintain visibility of operational performance and outcomes

Financial & Commercial Oversight

• Monitor account performance against budgets and forecasts
• Support effective cost management and resource planning
• Maintain awareness of account performance and commercial commitments

Collaboration & Coordination

• Work closely with internal teams to ensure aligned delivery
• Support resource planning and operational changes where needed
• Contribute to a culture of accountability and continuous improvement

Continuous Improvement & Growth

• Identify opportunities to improve service delivery and efficiency
• Support account development alongside the wider sales team
• Use data and insights to enhance performance and client outcomes

What Success Looks Like

• Consistent, high-quality service delivery against agreed standards
• Strong client relationships and high levels of satisfaction
• Well-managed operations and clear communication across teams
• Accurate financial oversight and delivery against expectations
• Ongoing improvements in service quality and efficiency

What We're Looking For

• Experience in account management, client services, or delivery-focused roles
• Strong relationship-building and stakeholder management skills
• Organised and proactive, with the ability to manage multiple priorities
• Commercial awareness and confidence working with budgets and forecasts
• Experience overseeing service delivery or project-based work
• Strong communication and presentation skills

Desirable:

• Experience within Managed Learning Services, L&D, or a similar environment
• Exposure to global clients or international delivery models (NAM/LATAM)
• Strong Excel and PowerPoint skills

What We Offer

• Opportunity to work on a high-profile global account
• Exposure to international stakeholders across North America and LATAM
• A collaborative and supportive environment
• The chance to play a key role in delivering impactful learning solutions
• Career development within a global organisation

Why Join Us?

This role is ideal for an experienced Account Manager who enjoys building strong client relationships and delivering high-quality services, rather than pursuing a heavily sales-focused or target-driven role.

You'll play a visible role in ensuring client success while helping to shape and improve how we deliver learning solutions on a global scale.

GP Strategies is a global leader in talent transformation and learning solutions. We partner with leading organisations to design and deliver innovative, scalable learning programmes that drive business performance.

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