Patient Access Supervisor - PEDS

• 
  Share on Facebook
  
• 
  Share on Twitter
  
• 
  Share on LinkedIn
  
• Share via Email

As the Patient Access Supervisor, you'll:

• Trainand coachPatient Access Specialists.
• Monitoractivity for quality and productivity.
• Analyzecall metrics and monitoringdata and produceagent feedback and management reports.
• Coordinatethe development of,review and implementdepartmental scheduling protocols.
• Demonstratecompetency and appropriate usage of Avaya Call Management System (CMS).
• Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

What you'll bring:

• High School diploma or GED. Bachelor's preferred.
• 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.
• Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer.
• Excellent time management skills.
• Strong verbal and telephone communication skills.
• Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.
• Knowledge of training methodologies.