Housekeeping Manager

Omni Hotels & Resorts
60000-70000
life insurance, paid time off, paid holidays, 401(k), relocation assistance
United States, New Hampshire, Bretton Woods
Jul 18, 2026
Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match. What's in it for me? Perks: * $1,000 Sign- On Bonus (terms & conditions apply) * Relocation Assistance for salaried Managers relocating 50+ miles away * Long- Term Housing Options Available * Guest gym access * 6 Paid Holidays * Weekly pay cycle * Complimentary meals in cafeteria Benefits * Comprehensive healthcare coverage with options for medical, dental, and vision plans. * Paid time off for relaxation and rejuvenation. * Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). * A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. * Support services including an Employee Assistance Program (EAP) Resort Discounts * Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status) * 25% off Food & Beverage (excluding alcohol) * 25% off Retail * 25% off Spa Services * Discounts on Ski & Golf Rentals, Canopy Tours, and other activities Essential Functions: * Primary focus on public area cleanliness and turndown service. * Attend and assist with the Monthly OST meetings. * Manage the Supervisors and all daily operations of the team. * Ensure all Safety Policies and Procedures are followed and adhered to. * Daily Medallia Board is posted and Shared with Associates. * Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in. * Assist with scheduling for the department. * Cover supervisor duties as needed. * Manage the 100 point inspection process. * Continued training of associates as needed. * Assist in performing monthly 1-on-1 staff meetings. * Facilitate evening department stand up meetings with the evening associates. * Assist in the interviewing and hiring process * Perform Coaching and Counseling of staff as needed. * Monitor Medallia guest room cleanliness scores. * Assist with all supply inventories. * Displays a positive, upbeat and professional demeanor with all guests and associates * Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Housekeeper. * Maintain property to Omni standards as outlined in Rooms Operation Manual * Responds quickly and urgently to all guest requests * Conducts Moments of Service success checklists on a daily/weekly basis * Conducts guestroom inspection checklist on daily/weekly basis * Conducts Rooms control to update personal preference profiles * Conducts inspections of stayover service and turndown service * Conducts inspections of public areas * Works with lobby attendants to maximize efficiency and quality of work. Tools and Equipment: * Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: * Interior of hotel, in normal office conditions. * Exterior of hotel with exposure to weather conditions. * Exposure to various hazardous chemicals. Qualifications: * One to two years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required. * Knowledge of Opera, Kronos, and Alice are preferred * Must be able to stand and walk for an extended period of time or for an entire shift * Must be able to move, lift, carry, push, pull objects up to 50 lbs. * Must be available to work flexible hours to include nights, weekends, and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.