Case Manager

Department: Hilo Corps

Position Title: Case Manager

Reports to: Hawaii County Coordinators/Corps Officer

FLSA Status: Non-Exempt

Date: June 2026

General Statement: The Salvation Army (TSA) is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Job Summary:

The Hilo Corps is seeking a case manager. Case Manager (CM) core activities through the Hilo Corps Shelter/Tiny Homes will include housing navigation, ongoing case management services for participating families which includes assessment, search and lease up in housing, identifying, and administering appropriate financial interventions, referrals to community resources (clothing, food and other emergency assistances), and regular family case management meetings including home visits as needed and appropriate. The CM will also coordinate and facilitate participant orientation meetings.

Qualifications and Education Requirements:

• Master's degree in social work (MSW), preferred.
• Bachelor's degree in human services, Social Work, Public Health, counseling, psychology, or comparable field required.
• 2 years' work experience with the housing displaced.

Duties and Responsibilities

• Strong communication and people skills.
• Demonstrated history of providing professional, effective case management services and programming with individuals, children, and families. (This may include integrating the Pathway of Hope approach to case management services, as appropriate/needed).
• Ability to complete timely and detailed documentation (including any related assessments, including but not limited to the Pathway of Hope assessment tools)
• Ability to use social service databases for clinical documentation/case notes (i.e. WellSky and Homeless Information Management System (HMIS).)
• Ability to use professional judgment to determine appropriate interventions based on assessment tools.
• Ability to develop individual case plans with clients to assist clients toward accomplishing goals and objectives and therefore increasing stability in housing, mental health, social skills, navigating and using resources, and increasing or strengthening overall protective factors.
• Desire to serve others by building on their strengths.
• Strong skills in customer service.
• Competent in working independently within clear parameters in a team environment.
• Bi-lingual (is a plus).
• Successfully pass background check.
• Completion of internal Protecting the Mission (PTM) training within the first three months of employment.
• Must have a valid Hawaii driver's license.
• Performs other duties as required.

Acknowledgement of Religious Purposes of The Salvation Army:

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The Case Manager occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Hilo Corps in all job-related matters.

• Work well under stressful conditions
• Able to Interact with others with courtesy, respect, and tact
• Work in an organized and efficient manner to complete projects on schedule
• Able to perform job functions with attention to detail, speed, and accuracy
• Able to respond to crisis situations in a calm and an effective manner
• Able to exercise good judgement and suggest means or methods to accomplish tasks with greater efficiency or cost savings
• Able to maintain confidentiality

This position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with TSA's mission statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

The position requires written communication to and from co-workers, clients, vendors, contractors; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, vendors, and contractors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires communication via the latest technologies.

Equipment Familiarity:

This position requires the use office equipment such as computers, photocopiers, scanners, calculators, etc.

Most of the work will be indoors at Hilo Shelter/Tiny Homes. Attendance at trainings in Hawaii may be required.

Certification & Licenses:

Valid Hawaii drivers' license, preferred.

Notes:

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.