Vehicle Services Agent

Vehicle Service Agent

LAZ Airport Services | Airport Parking Operations | Full-Time & Part-Time | Non-Exempt

Help Customers. Solve Problems. Keep Parking Moving.

At LAZ Airport Services, our people are an important part of every traveler's journey. As a Vehicle Service Agent, you will provide direct assistance to parking customers and employees who experience vehicle issues or need help while using our airport parking facilities.

Whether you're assisting with a dead battery, helping with tire inflation, responding to a stranded customer, replacing a damaged gate arm, or completing parking availability counts, you'll play an important role in keeping our facilities safe, responsive, and operational.

This position is ideal for someone who enjoys helping people, solving problems, working independently, and staying active throughout the workday. You will spend much of your time throughout the parking operation, responding where you're needed and helping customers get back on their way.

Most importantly, you'll provide reassurance and exceptional service when a customer may be having a stressful moment in their travel experience.

Why Join LAZ?

• Work in a dynamic airport environment
• Paid training
• Career growth and advancement opportunities
• Team-oriented and supportive culture
• Fast-paced work environment where every day is different
• Free company uniforms
• PayActiv, access up to 50% of earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Smoking cessation program

Full-Time Benefits

Eligible employees may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage

Part-time employees averaging at least 25 hours per week may become eligible for full-time benefits after six months of employment.

About LAZ Parking

Want to hear something crazy? Cars only spend about 5% of their time driving. Where do they spend the other 95%?

Parked!

At airports, that parked time is an important part of every traveler's journey.

That's where LAZ Airport Services comes in.

LAZ Parking is one of the largest and fastest-growing parking and transportation companies in the country. Through LAZ Airport Services, our teams help travelers safely and efficiently navigate airport parking and transportation operations every day.

We are a PEOPLE FIRST company. We often say, "Parking is our industry, but people are our passion." Our mission is to create opportunities for our employees and value for our clients.

Schedule & Work Environment

Airport parking operations don't stop when the traditional workday ends.

This position may require a flexible schedule based on operational needs, including days, evenings, overnights, weekends, and holidays.

Vehicle Service Agents work primarily in active parking environments and should be comfortable working outdoors in changing weather conditions, including heat, cold, wind, rain, and snow.

Reliability and punctuality are essential. Customers and team members depend on Vehicle Service Agents to be available and responsive throughout their assigned shifts.

The Spirit of the Position

As a Vehicle Service Agent, you are a problem solver, customer-service professional, and dependable resource for customers who need assistance.

Vehicle problems are rarely convenient, especially when someone is arriving at or returning from a trip. When a customer is stranded or needs assistance, you respond with urgency, patience, professionalism, and a genuine desire to help.

Using your basic automotive knowledge and available equipment, you will provide appropriate vehicle assistance when possible. When a situation requires resources beyond your responsibilities, you will help connect the customer with the appropriate authority or service provider.

Beyond vehicle assistance, you will help support the overall parking operation by monitoring parking availability and capacity, assisting with gate-arm replacement, identifying operational concerns, and responding to needs throughout the facility.

You work well independently, follow established procedures, communicate when assistance is needed, and understand that safety, responsiveness, reliability, and exceptional customer service are at the heart of your role.

What You'll Do
Vehicle Assistance & Customer Service

• Respond promptly to customers and employees requesting assistance with vehicle-related concerns.
• Provide safe, professional, and courteous assistance to stranded motorists.
• Assist with basic vehicle-service needs within established procedures and available equipment.
• Provide appropriate battery-related assistance when trained and authorized to do so.
• Assist customers with proper tire inflation when appropriate.
• Use basic automotive knowledge to help identify common vehicle concerns.
• Clearly explain available assistance and next steps to customers.
• Contact or coordinate with appropriate authorities, service providers, or operational personnel when additional assistance is required.
• Maintain professionalism and composure when assisting customers who may be frustrated, stressed, or experiencing delays.
• Deliver exceptional customer service throughout every interaction.
• Follow established safety procedures when providing vehicle assistance.

Parking Operations & Capacity Monitoring

• Conduct parking availability counts throughout assigned facilities.
• Perform parking capacity counts and communicate availability information accurately.
• Monitor parking areas while traveling throughout assigned facilities.
• Identify and report unusual conditions, hazards, equipment concerns, or operational issues.
• Communicate parking availability and capacity information to appropriate operational personnel.
• Assist with parking facility operations during high-volume and peak travel periods.
• Support traffic and parking operations as assigned.
• Maintain awareness of changing operational conditions throughout the shift.

Gate & Equipment Support

• Assist with replacing parking gate arms when needed and when trained to do so.
• Identify malfunctioning or damaged gate equipment and report concerns promptly.
• Help ensure impacted areas remain safe while equipment concerns are being addressed.
• Use assigned tools and equipment safely and in accordance with established procedures.
• Communicate equipment issues requiring additional maintenance or technical support.
• Assist with other basic operational equipment needs as assigned.

Safety & Operational Support

• Maintain a safety-first approach while working around vehicles, parking facilities, and customers.
• Follow company, client, and airport policies and operating procedures.
• Operate company vehicles safely and responsibly when assigned.
• Maintain a safe driving record and meet applicable driving requirements.
• Promptly report accidents, incidents, vehicle damage, hazards, or other safety concerns.
• Use appropriate safety equipment when required.
• Maintain awareness of moving vehicles and pedestrian activity while working throughout parking facilities.
• Communicate operational concerns to supervisors or other appropriate team members.
• Maintain required airport credentials and badging.
• Perform additional related duties as assigned to support the operation.

Who You Are
Customer-Focused

You genuinely enjoy helping people. You understand that a vehicle problem can be stressful and approach customers with patience, understanding, and professionalism.

Dependable

Your team and customers rely on you. You arrive on time, remain responsive throughout your shift, and follow through on your responsibilities.

A Problem Solver

You assess the situation, follow established procedures, and determine the most appropriate next step without becoming overwhelmed when something unexpected happens.

Safety-Minded

You understand the risks associated with working around vehicles, parking facilities, tools, and equipment and make safe practices a priority.

Independent

You are comfortable working with minimal supervision and managing your responsibilities throughout a large parking operation.

Responsive

When someone needs assistance, you understand that time matters. You demonstrate an appropriate sense of urgency while still working safely and accurately.

Professional

You represent LAZ Airport Services with courtesy, integrity, patience, and respect during every customer and employee interaction.

Qualifications
Required

• Safe driving record and ability to successfully complete an MVR driving-record check.
• Unwavering reliability and punctuality.
• Strong customer-service and interpersonal skills.
• Basic knowledge of automotive systems, including battery basics and proper tire inflation.
• Ability to work independently with minimal supervision.
• Ability to understand and follow established guidelines, procedures, and safety requirements.
• Strong problem-solving skills.
• Ability to demonstrate urgency and timeliness when responding to customer and operational needs.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to obtain and maintain required airport badging and credentials.
• Ability to meet required speaking and listening skills assessment standards.
• Ability to safely operate assigned company vehicles and equipment.

Preferred

• Previous customer-service experience.
• Previous parking, airport, transportation, roadside assistance, or automotive experience.
• Experience providing basic vehicle assistance, including battery or tire-related services.
• Experience working independently in a field-based environment.
• Experience working in a fast-paced customer-service operation.

Skills & Competencies

• Exceptional customer service
• Basic automotive knowledge
• Safe driving practices
• Vehicle-assistance techniques
• Problem-solving and sound judgment
• Strong verbal communication
• Active listening
• Reliability and punctuality
• Ability to work independently
• Attention to detail
• Sense of urgency
• Ability to follow established procedures
• Parking capacity and availability monitoring
• Safety awareness and hazard recognition
• Professionalism during challenging customer interactions
• Ability to appropriately escalate situations requiring additional assistance

Success in This Role Looks Like

• Customers receive prompt, courteous, and professional assistance.
• Vehicle-service requests are handled safely and according to established procedures.
• Customers understand what assistance can be provided and what next steps are available when additional help is required.
• Parking availability and capacity counts are completed accurately and communicated timely.
• Gate-arm and operational issues are identified and addressed or escalated appropriately.
• Safety concerns are recognized and reported promptly.
• Assigned equipment and vehicles are operated responsibly.
• The Vehicle Service Agent is dependable, responsive, and available when customers and the operation need assistance.

Physical Requirements

This position requires the ability to:

• Work outdoors in varying weather conditions, including heat, cold, wind, rain, and snow.
• Stand, walk, and sit for extended periods.
• Frequently bend, stoop, squat, reach, and move throughout parking facilities.
• Lift, push, pull, and carry at least 30 pounds.
• Perform repetitive motions throughout the workday.
• Safely navigate parking lots, garages, drive lanes, and other active vehicle areas.
• Enter and exit vehicles regularly.
• Use basic tools, vehicle-service equipment, radios, mobile devices, and other operational equipment as required.
• Communicate effectively with customers, coworkers, supervisors, and other operational personnel.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Help the Customer. Solve the Problem. Keep Them Moving.

If you're dependable, enjoy helping people, have basic automotive knowledge, and want a position where you're trusted to solve problems and make a difference for travelers, we'd love to hear from you.

Join LAZ Airport Services and help provide the responsive service and support that keeps our customers and parking operations moving.

Parking is our industry. People are our passion.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.

Anticipated
Application Deadline: This posting will remain open until filled. LAZ
anticipates closing applications on 12/31/26, consistent with the
Colorado Equal Pay for Equal Work Act (C.R.S. * 8-5-201) and 7 CCR 1103-18,
Rule 11.1.3.