Customer Engagement Coordinator

Job Summary:

The Customer Engagement Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.

Essential Functions and Duties:

• Set appointments with customers for Coleman branch offices

• Assist with managing multiple calendars

• Notify Moving Consultants of their appointments via email or phone

• Document of all tasks and records that are updated

• Assist branches with management of sales leads

• Utilize multiple computer programs to coordinate the many components of an international move

• Other duties not listed

Knowledge, Skills, and Abilities:

• Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software

• Organizational skills

• Good telephone etiquette

• Good interpersonal skills

• Excellent customer service skills

Required Education and Experience:

• Required: High School diploma or GED

• Preferred: Prior call center experience

Working Conditions:

• Remote position

• Computer use is prevalent, along with telephone

• Work schedule includes but is not limited to: Wednesday-Sunday.