Weekend Welcome Center Concierge - Soul Center YMCA (Beverly MA)

Are you an outgoing, friendly person who enjoys helping others and creating positive experiences? Are you looking for a rewarding weekend role where you can connect with people and make a difference in your community? If so, we'd love to meet you!

The Soul Center YMCA is seeking a Member Services Team Member to join our Welcome Center team on Saturdays and Sundays from 9:45 AM to 2:00 PM. This is a great opportunity for someone who enjoys customer service, building relationships, and being part of a welcoming, wellness-focused environment.

As the first point of contact for members and guests, you'll play an important role in creating a positive experience for everyone who walks through our doors. Located within the Beverly Athletic Club, the Soul Center YMCA offers a unique atmosphere focused on health, wellness, and community, including a beautiful indoor saltwater pool.

• Welcome members, guests, and program participants with friendly and professional customer service
• Answer questions and provide support both in person and over the phone
• Give tours to prospective members and help connect individuals and families to YMCA programs and services
• Assist with membership inquiries, updates, and account needs
• Build meaningful relationships that encourage member engagement and retention
• Address concerns professionally and escalate issues when appropriate
• Follow YMCA policies and procedures related to member services and safety
• Help maintain a welcoming, clean, and inclusive environment for all

• Strong communication and interpersonal skills
• A passion for customer service and community engagement
• Ability to multitask and stay organized in a busy environment
• Positive attitude and willingness to work as part of a team
• Commitment to creating a welcoming experience for people of all backgrounds

• Free YMCA membership and employee discounts on programs
• Paid training and professional development
• Opportunities for growth across our seven YMCA locations
• Retirement plan with employer contribution
• Supportive, mission-driven work environment

Join our team and be the friendly face that helps members feel welcomed, connected, and supported every weekend!

Apply today and become part of the YMCA community.

• Must be 18+ for opening and closing shifts and 16+ for all other shifts
• Excellent interpersonal and problem-solving skills
• Ability to build connections with individuals from diverse backgrounds
• Previous customer service, sales, or related experience preferred
• Basic computer skills and comfort with learning new systems
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  Schedule
  

  Weekend Position

  
  
• Saturdays: 9:45 AM - 2:00 PM
• Sundays: 9:45 AM - 2:00 PM

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.