Rep, Customer Service - TEMP

Join a Leader in Pharmaceutical Manufacturing - And Build What's Next

As Spokane's Largest Manufacturing Company, Jubilant HollisterStier LLC is a well-established force in the pharmaceutical and biopharmaceutical industries, providing a complete range of manufacturing services that support lifechanging medicines around the world.
We are nationally recognized for our expertise in producing sterile injectable vials and lyophilized products, and our Allergy business is a global leader in allergenic extracts that support treatments for allergies and asthma. Jubilant HollisterStier is proudly part of the global, Jubilant Pharma family. established force in the pharmaceutical and biopharmaceutical industries, providing a complete range of manufacturing services that support lifechanging medicines around the world.

For the Builders, Innovators, and Doers - This Is Your Place

If you are someone who thrives on solving complex problems, improving systems, and building real solutions, you'll feel at home here. At Jubilant HollisterStier, your ideas matter - and your impact is felt globally.

Why builders choose us:

• Immediate impact: Your work directly supports essential medicines and allergenic therapies used worldwide.
• Benefits start on day one: Medical, Dental, Vision, FSA/HSA, Life, AD&D, and Disability benefits begin immediately because your well-being shouldn't have a waiting period.
• A career you can grow: We provide opportunities for growth, promotion, and annual raises, with midpoint compensation reserved for high performance and longevity.
• A culture of improvement: We value people who thrive on continuous improvement, innovation, and hands on contribution.
• A stable industry leader: Backed by Jubilant Pharma, we pair long term stability with forward looking innovation.

If you want to build something meaningful with a team that values your drive, skills, and ideas - you belong here.

Job Description: The Customer Service Representative plays a vital role in delivering exceptional customer service and ensuring customer satisfaction. They are responsible for efficiently processing orders received via phone, handling inquiries, and resolving problems promptly. The role requires strong problem-solving skills, attention to detail, and the ability to effectively manage customer relationships. The Customer Service Representative also contributes to upselling and cross-selling efforts to maximize revenue opportunities.

• Process orders received via phone, demonstrating a thorough understanding of product details, order clarification, product allocations, and dating confirmation. Ensure accuracy and efficiency in order processing.
• Handle routine and complex customer inquiries, providing timely and effective resolutions. Utilize strong problem-solving skills to address customer concerns and ensure their satisfaction.
• Meet department standards of performance, including call center metrics and the effective management of off-phone tasks. Strive to exceed performance targets while maintaining quality standards.
• Manage open orders diligently, following through on orders and inquiries to ensure customer satisfaction and meet business service level requirements.
• Maintain accurate account details related to expired purchase orders, expired licenses, shipping instructions, and other customer-related functions. Ensure that customer records are up to date and organized for efficient reference.
• Handle a wide range of customer inquiries, including processing proof of deliveries, credit and debit memo requests, providing invoice copies, investigating price concerns, and addressing other customer service-related issues.
• Proactively engage in upselling and cross-selling opportunities during customer calls, effectively promoting additional products to maximize revenue potential.
• Collaborate with cross-functional teams to resolve complex customer issues, demonstrating strong communication and problem-solving skills.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
• Contribute to ongoing process improvements and initiatives aimed at enhancing the overall customer experience.
• Participate in training sessions and coaching programs to continuously develop skills and knowledge.
• Perform other duties and projects as assigned, demonstrating flexibility and adaptability in a dynamic work environment.

Qualifications:

• High school diploma or equivalent required
• Bachelor's Degree desired
• Minimum 2 years proven experience in a customer service role, preferably in a fast-paced environment required
• Experience in upselling and cross-selling is desirable
• Pharmaceutical or Highly Technical Experience desired
• Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving and decision-making abilities, with a proactive approach to finding solutions.
• Attention to detail and accuracy in order processing and data entry.
• Proficiency in using customer service software, order management systems, and Microsoft Office Suite.
• Demonstrated ability to work well in a team and collaborate with cross-functional departments.
• Ability to remain calm and professional when dealing with difficult customers or challenging situations.
• Ability to multitask, prioritize workload, and manage time effectively.

Location: Spokane, WA - On Site, Full- -Time

Shift: Monda-Friday | 8:00AM-5:00PM

Compensation & Benefits That Start on Day One - Because Your Well Being Matters

Hiring Wage: $52,241.98 - $70,651.66, with opportunities for growth, promotion, and annual raises.

At Jubilant HollisterStier, we don't believe in waiting periods. From the moment you join us, you and your family have access to a full suite of benefits designed to support your health, stability, and long-term success.

Starting on your first day, you receive:

• Medical, Dental & Vision coverage
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life & AD&D Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program

Unlock Your Potential

If you're seeking a dynamic and rewarding career, we welcome your application today. Apply online:

Careers - Jubilant HollisterStier

Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require assistance applying for a position, contact:
JHS-TalentAcquisition@jubl.com

Our Promise: Caring, Sharing, Growing

We are committed to enhancing value for customers and stakeholders by delivering innovative and economically efficient solutions, always with care for the environment and society.