Individual Medical Contracting Manager

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for planning, organizing, and managing the contracting needs across all ACG Individual Medical business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees and manages the timely onboarding and enablement of contracts for downline agencies.

Manages agency lifecycles (e.g., including terminations, state changes, etc.), and resolves exceptions as they arise.

Manages agent contracting inquiries and communication across designated channels and ensures accuracy and timeliness of responses.

Integrates multiple contracting teams into one across multiple entities, and defines shared and unique processes (e.g., brokerage offices, retail offices, carrier invitations, etc.).

Manages agent portal to enable contracting across all entities and carriers.

Manages CRM updates and maintains accountability for contracting systems of record.

Approves contracting procedures/desk manuals for carriers and product lines.

Develops and leads contracting training initiatives.

Identifies opportunities for efficiency in contracting processes, working with BPO, automation, and AI solutions.

Sets up commission levels at contracting stage.

Manages talent in the contracting team and defines organizational needs and staffs accordingly.

Responsible for hiring/terminating, disciplinary actions, assigning/checking work, plan/appraise job results, annual performance reviews, compensation recommendations, coordinating scheduling needs; new hire orientation and training.

Manages contracting compliance and quality.

Develops, monitors and reports on KPIs.

Provides strategic, policy and operational leadership.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS
EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Five (5) or more years of managerial experience

Three (3) or more years experience in insurance operations

SKILLS

Deep working knowledge of insurance services industries.

Knowledge of insurance industry procedures, practices and terminology.

Knowledge of ACA and Medicare products and processes.

Knowledge of business processing functions including insurance accounting practices, systems, technology and related federal and state regulations.

Knowledge of program and project management including outcomes, quality assurance, and satisfaction measurement and interpretation.

Proficient computer skills (Microsoft Suite, MS Outlook software preferred).

Skill in working effectively with other company departments, internal marketing staff, home office personnel and agents.

Skill in negotiating and problem solving to resolve internal and external conflicts.

Skill in the use of time management, project management, organization, supervisory and organizational leadership skills.

Skill in maintaining effective working relationships with other management members, employees and the general public.

Ability to effectively manage, motivate and train personnel.

Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.

Ability to engage in effective interpersonal interaction, verbal communication and written communication.

Ability to work independently, exercise independent judgment, make and execute decisions.

Ability to demonstrate organizational leadership qualities and develop and foster trusting relationships.

#LI-AS1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits