Telephone Service Representative

The telecommunications team at MedStar Union Memorial Hospital has a full-time opening for a Telephone Service Rep. This role is the first point of contact for callers and will provide general information and transfer calls as needed. This department is open 24/7 and the ideal candidate will have open availability as needed.

Location: MedStar Union Memorial Hospital
Status: Full-time, 40 hours

Schedule: Flexible availability to work day, evening, and overnight shifts as well as rotating weekends

Primary Duties and Responsibilities

• May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
• Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required. Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
• Maintains the hospital-wide phone directory including emergency and pager numbers for physicians departmental leadership and professional staff. Utilizes and maintains this information in accordance with the hospital's confidentiality policies.
• Prints replacement ID badges for associates.
• Provides assistance during emergency situations notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES reports of fires elevator problems and phone outages.
• Provides information to callers including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system adhering to hospital and departmental standards. Records and reports all troubles with visitors patients and telephones to the proper authority. Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Tests and documents code blue and panic alarms systems. Directs all visitors callers and staff their proper destination.

Minimal Qualifications
Education

• High School Diploma or GED required
• Knowledge of medical terminology preferred

Experience

• 3 months switchboard and receptionist experience required

Knowledge Skills and Abilities

• Excellent customer services skills.
• Typing and computer skills.
• Ability to work independently.
• Verbal and written communication skills.