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The Client Success Manager (CSM) owns the post-onboarding lifecycle for a dedicated portfolio of accounts. In this role, you will drive product adoption, ensure high client retention, and directly execute upsell and cross-sell strategies across our Google Cloud, Google Workspace, and integrated solution suites.
This is a quota-carrying position that blends high-touch account management with strategic revenue expansion. You will serve as the primary advocate and trusted advisor for our clients, ensuring they extract maximum value from their technology investments.
Key Responsibilities
- Revenue Expansion: Identify, scope, and close cross-sell and upsell opportunities (e.g., seat expansions, tier upgrades, advanced cloud services, and integrations) to consistently hit quarterly OTE targets.
- Account Retention & Health: Own Net Revenue Retention (NRR) for your assigned portfolio. Proactively monitor client health metrics, identify renewal risks, and deploy proactive retention strategies.
- Strategic Consultation: Lead regular Business Reviews (QBRs) with client executives and stakeholders to align their operational goals with Up Curve Cloud's technical solutions.
- Adoption & Engagement: Work closely with clients to optimize their utilization of Google Workspace, driving deep user adoption and workflow efficiency.
- Cross-Functional Advocacy: Act as the bridge between your clients, the technical deployment teams, and support engineers to ensure seamless project delivery and rapid escalation resolution.
Qualifications
- Experience: 3+ years of account management, account executive, or client success experience within a B2B SaaS, IT consulting, or cloud services environment (quota-carrying experience required).
- Technical Familiarity: Strong foundational knowledge of the Google Cloud/Google Workspace ecosystem and modern platforms
- Commercial Acumen: Proven track record of managing contract renewals, negotiating expansions, and navigating commercial conversations with decision-makers.
- Communication: Exceptional presentation and communication skills, with a demonstrated ability to translate technical cloud architectures into tangible business outcomes for C-suite clients.
- Drive: A self-starter mentality comfortable working in a fast-paced, high-growth technology environment.
What We Offer
- Aggressive Comp Structure: $75,000 base salary with an uncapped commission plan built to reward top performance, yielding a realistic $135,000 On-Target Earnings (OTE).
- Full Benefits: Robust medical, dental, and vision insurance plans.
- Retirement: 401(k) plan with company matching.
- Time Off: Generous paid time off (PTO) allocation and observed company holidays.
- Professional Growth: Direct exposure to leading-edge cloud tech and clear internal career progression paths.
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The annualized base salary for this role will range between $70,000 and
$75,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role OTE would be $135k+.
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Gannett
Jun 14, 2026